Clinical Administrator/Call handler

As the first point of contact for many patients, families and healthcare professionals, you will play a vital role in delivering a welcoming and responsive service. You will handle telephone enquiries with sensitivity and care, support the management of referrals, maintain accurate records and provide administrative support to our clinical teams, helping to ensure our services run smoothly and efficiently.

Job Title: Clinical Administrator / Call Handler

Band: 3

Location: Clinical Coordination Centre/Clinical Administration, Searle House, Exeter EX2 5JJ

Team/Directorate: Clinical Services

Responsible To: Community Cluster Team Leader

Responsible For: N/A

Accountable to: Chief Nurse

To provide efficient and effective administrative

and secretarial support to clinical teams.

To provide telephone care, support and

signposting for patients.

To work within the multi-disciplinary

team alongside registered nursing staff to

contribute

to the delivery of a high standard of evidence-based specialist palliative

care.

Provide a welcoming and professional first point of

contact with Hospiscare services by responding to face to face, telephone and

email enquiries.

Process new referrals and

discharges, liaising with key stakeholders to ensure full relevant records are

held in line with legislation and Hospiscares policies and procedures.

Liaise with clinical

teams, passing on relevant correspondence and information to ensure

communication takes place in a timely and professional manner.

Assist in compiling

reports and statistics from the patient record database and other relevant

sources, to enable the review and monitoring of service provision.

Coordinate meetings,

including booking rooms, organising catering, preparing materials and producing

attendee lists, to ensure they are well organised in advance and run

smoothly.

Act as note-taker for

meetings to ensure accurate minutes are produced and actions recorded.

Provide cover for other

teams during periods of absence to ensure there is continuity of clinical

administration support across all areas of the service.

Provide

a first point of telephone contact for patients, carers and healthcare

professionals to ensure a timely response whenever information or support is

required.

Hospiscare is an independent charity providing specialist palliative and end-of-life care across Exeter, Mid and East Devon. Our teams work together to help people live well for as long as possible, offering expert care, advice and support both in patients' homes and across our hospice services. Joining Hospiscare means becoming part of a compassionate organisation where every role contributes to making a real difference to local people and their families.

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. To support fair and unbiased recruitment, we use a blind shortlisting process for all candidates.

Additional requirements

Essential: - Willing to work in different Hospiscare locations occasionally if required

Experience

Knowledge

Personal attributes

Skills

Essential: - Developed communication skills; - Developed organisational skills; - Developed IT skills

Qualifications

Essential: - General education to GCSE level or equivalent, including maths and English at Grade C/4 or above

Desirable: - Communication Skills training