Clinical Administrator

• In the absence of the Care Co-ordinator be a point of contact for referral enquiries, liaising with other agencies and disciplines in a professional manner, ensuring that complex and sensitive information is communicated with empathy and reassurance.
• Lead on the completion of all Care After Death processes following a patients death and ensure sensitively around all communication with professional and patients families.
• Maintain confidentiality and data protection regarding all personal information and hospice activity at all times, (both in and out of working hours) operating within current legislation such as Data Protection Act. The post holder should ensure they are familiar with and adhere to all hospice information governance policies and procedures.
• Provide a comprehensive secretarial service to the IPU Ward Manager Clinical Services Leads as required, ensuring that the hospice deadlines and standards are met.
• Manage all aspects of patient communication and messaging for services.
• Coordination of internal and external meetings and ensuring that timely and accurate transcription and distribution of meeting minutes.
• Maintain the Willow Wood room booking diary and associated communication.
• Responsible for the process of incoming and outgoing emails including, prioritising, sorting and action as necessary.

• In the absence of the Care Co-ordinator be a point of contact for referral enquiries, liaising with other agencies and disciplines in a professional manner, ensuring that complex and sensitive information is communicated with empathy and reassurance.
• Lead on the completion of all Care After Death processes following a patients death and ensure sensitively around all communication with professional and patients families.
• Maintain confidentiality and data protection regarding all personal information and hospice activity at all times, (both in and out of working hours) operating within current legislation such as Data Protection Act. The post holder should ensure they are familiar with and adhere to all hospice information governance policies and procedures.
• Provide a comprehensive secretarial service to the IPU Ward Manager Clinical Services Leads as required, ensuring that the hospice deadlines and standards are met.
• Manage all aspects of patient communication and messaging for services.
• Coordination of internal and external meetings and ensuring that timely and accurate transcription and distribution of meeting minutes.
• Maintain the Willow Wood room booking diary and associated communication.

Essential

• Excellent administration and organisational skills
• Proficient in using all Microsoft Office applications
• Excellent planning and time management skills
• Attention to detail
• Experience of organising and preparing meetings & accurate taking and distribution of minutes.
• Strong customer service skills
• Diary management
• A strong awareness of confidentiality, data protection and GDPR legislation

Desirable

• Experience of working for a Hospice, NHS and/or charity.
• Experience of working in Clinical Administration
• Understanding of SMI systems
• Experience of supporting a Team including workload planning and prioritisation
• Experience working with Patient Systems eg EMIS, Symphony
• Working with volunteers

Essential

• Commitment to the ethos and values of the hospice.
• Self-motivated and able to use initiative.
• Able to plan, manage and prioritise own workload.
• Able to work on a number of projects simultaneously.
• Ability to work under pressure at times.
• Flexible to the changing needs of the post.
• Able to deal with sensitive issues with tact and diplomacy.