Clinical Administrator

We are looking for a self motivated

individual who is capable of working on their own initiative and also who can

work well with others. You would need to be well organised and be patient

focused. Excellent IT skills are an advantage as most of the work involves

using PC's on a daily basis. Would be an advantage if you have previous

clinical experience.

Clinical Administrator

Operating Telecommunications System

Receive and

make Practice telephone calls, e.g. dealing with patient queries.

Maintaining telephone

directory of necessary telephone contacts.

Receiving

and recording messages for Doctors and other members of staff, ensuring that

any information about unresolved matters is passed on.

Operation Of Computer Clinic System

Adding and

cancelling appointments on computerised system.

Identifying

patient details, collate information and pass to navigation team.

Reporting

faults with hardware or software relating to Emis medical system to

supervisor.

Inputting

requests for Home Visits onto the computer.

Using

Electronic Mail to send and receive messages, internally and externally.

Receive and Assist Patients

Deal with

patient enquires including registering patients, explaining surgery procedures

and giving general advice relating to non-clinical issues.

Identify and

pass on patient prescription sheets.

Collect and

record dispensing/private fees and provide receipts where applicable.

Inform

patients of complaints procedures and log any informal complaints.

Order

ambulance transport for patient when required.

Navigation

Using our triage system to book appropriate appointments for patients

Cancelling appointments when requested

Working through emails and tasks and signposting patients for best care

Stock Control

Ensuring an

adequate supply of stationary, documents, bottles etc.

Maintain Reception Area

Making sure

any displays/patient notices are kept tidy and up to date.

Making sure

the reception desk is attended at all times.

Security of Premises

Opening and

closing premises when necessary.

ANY OTHER DUTIES

APPROPRIATE TO THE POST AS DESIGNATED BY THE PARTNERS.

At Bradley's Practice we have 9 GP partners, Nurses, Advanced Nurse

Practitioners and Health Care Assistants - these clinical staff are supported

by reception and admin staff, who in turn are all managed by Operations Managers. We are a dual sited practice with offices in both Buckley and Mold

which cover a wide practice area, with approx 18000 patients.

Skills

Experience

Knowledge

Behaviours

Qualifications