Clinical Administration Team Leader
University Hospitals Coventry and Warwickshire NHS Trust
Coventry, CV2 2DXView on map(opens Google Maps in a new tab)
Salary
£28,392 to £31,157
Contract
Permanent
Hours
Not specified
Closing date
29 October 2026
10 days leftJob description
The post holder will be joining our Performance & Informatics (P&I) department who are well respected and the largest of our corporate services. The P...
- Lead internal service provider meetings, Trust/Divisional/Departmental meetings, assuming responsibility for administration issues
- Responsibility for departmental performance including participation in the setting of objectives and standards.
- Representing the department in appropriate forums.
- Continuous review/updating of ward clerk administration policies and procedures and supporting documentation and or systems.
- Participating in implementing and developing new processes and guidance for an efficient and effective operation of processes within the Department and Trust.
- Liaise with local ICT helpdesk to raise technical issues relating to relevant departmental IT systems
- Acting as first point of call for any Ward Clerk escalations, issues and risks raised by the team.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create anenvironment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Qualifications
Essential
- ECDL or equivalent
- Key Skills level 2 in Literacy or equivalent
- NVQ4 in Business Management or equivalent
- ILM Introductory Management certificate or equivalent
Desirable: - oDiploma/Degree holder
Experience
Essential
- Managerial experience in an administration environment
- Experience in a customer-facing role
- Advanced decision making and resolving complex work-related issues
- Managing the workload of a team
Desirable: - oProject Management oNHS experience
Knowledge
Essential
- Thorough working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel
- Excellent understanding of general office working procedures
- Excellent understanding of people management
Desirable: - oAwareness of current issues within the NHS
Skills
Essential
- Able to inspire and promote confidence in a team
- Excellent attention to detail and accuracy
- Able to recognise and resolve complex issues, referring where appropriate
- Positive and flexible approach to work
- Able to demonstrate an innovative and forward-thinking approach
- Understands limits of own responsibilities
- Proven record of planning, organisational, change management and administration skills
- Excellent presentation skills Ability to supervise a team
- Advanced decision-making skills
- Excellent level of verbal and written communication
- Able to persuade, negotiate and influence others
- Able to use judgement and initiative to provide information and support
- Excellent numerical and analytical skills
- Able to apply tact and sensitivity to establish trust and confidence
- Empathetic approach to managing and resolving enquiries
- Able to manage difficult and distressing situations effectively
- Able to analyse problems and initiate appropriate solutions effectively
- Able to write complex reports, formulate policies and transcribe and compose minutes
- Able to work using own initiative
- Able to work as part of a team
- Able to collaborate with others
- Able to autonomously prioritise and plan workload to meet deadlines, often in a pressurised environment
- Reliable and punctual with a flexible attitude towards working hours to meet service needs
Desirable: - oApproachable nature. oInterest in self-development.
Commitment to Trust Values and Behaviours
Essential
- Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace.
- For posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
15 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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