Clinic Receptionist/Administrator

• To work a daily shift pattern with a flexible approach to working hours to meet the needs of the service.
• Receive and book in patients on arrival to appropriate departments, ensuring all patient demographic details are checked and amended on the PAS (Meditech) system.
• Record "Walk in" patients as required ensuring all documentation is complete.
• Ensure attendances are booked out according to instructions to "Admit", "Discharge", "Wait list" or "queue for future appointment" or "make appointment" if falls out of the partial booking criteria.
• Ensure that DNAs are recorded and actioned accurately and promptly.
• To assist the Operational Manger with the housekeeping, including the upkeep of equipment and reporting any faults to the appropriate person/department.
• Undertake general administration duties ie answering the phone line, photocopying, keeping collected data in order.
• Manage complaints / aggressive / abusive member of the public locally if possible and advise families of the Trust's complaints procedure. Escalate to Operational Manager if necessary.
• Liaise with Operational Manager to ensure that they are aware of any potential problems.
• Act at all times as a responsible member of the team, showing respect and consideration for co-workers, patients and visitors.
• Post holder will be expected to provide cover / rotation for other Patient Services staff when required to do so across multiple sites.
• To assist with the ordering of office supplies.

• To support the reception within Sefton CAMHS
• Ensure clinic booking summaries and clinic pro-formas are completed timely and accurately.
• To carry out regular audits as required.
• Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Pas (Meditech) system, spreadsheets, and Patient Databases.
• Work without direct supervision using experience and knowledge.
• Participate in regular staff meetings.
• Business Continuity Duties Follow Policies and Protocols to ensure continued effective service provision when required.
• Continue to maintain own competencies, including ensuring all mandatory and statutory training is up to date

Essential

• Excellent communication skills
• Computer and Keyboard skills
• Microsoft office

Desirable

• Patient administration Systems

Essential

• Ability to use own initiative
• To have an organized and systematic approach to tasks, prioritise and plan workload effectively
• Team Player

Essential

• Good General Education

Desirable

• NVQ Level 2 Customer Care or Equivalent

Essential

• Experience of office duties including telephone and reception

Desirable

• Acute Healthcare experience/ including experience of liaison with patients/health professionals or equivalent in an acute Healthcare provider setting.