NHSCloses in 7 days

Clinic Co-ordinator

Bristol NHS Foundation Trust

Bristol, BS1 2LXView on map(opens Google Maps in a new tab)

Salary

£25,760 to £27,476

Contract

Permanent

Hours

Not specified

Closing date

27 October 2026

7 days left

Job description

The Outpatient Booking Clerk is responsible for providing a comprehensive appointment booking and administrative service to support the efficient deli...

Are you an organised, customer-focused administrator who thrives in a busy environment? Do you enjoy helping people and ensuring services run smoothly? We are looking for an enthusiastic Outpatient Booking Clerk to join our team and play a vital role in delivering an excellent patient experience.

Key Responsibilities - Book, amend and manage outpatient appointments in line with Trust Access Policies and operational procedures.

Ensure patients are scheduled into the correct clinics within required timescales.
Maintain accurate and up-to-date patient records on Trust systems.
Respond professionally and courteously to patient, carer and clinician enquiries.
Provide excellent customer service via telephone, email and written correspondence.
Support the management of clinic capacity, waiting lists and appointment utilisation.
Escalate booking issues appropriately to ensure timely resolution.
Work collaboratively with clinical and administrative teams to deliver efficient patient pathways.
Ensure confidentiality and compliance with information governance requirements at all times.

If you are motivated, organised and passionate about delivering excellent customer service, we would love to hear from you. Join us and help ensure every patient receives the right appointment, at the right time, in the right place.

Booking new and follow-up patient appointments.

Managing clinic templates and appointment slots.

Rescheduling, cancelling, and rearranging appointments as required via the phone

Ensuring urgent patients are booked within appropriate timescales.

Patient Administration Registering patients on the Patient Administration System (PAS).

Updating patient demographics and contact details.

Processing referrals and ensuring accurate patient records.

Preparing clinic lists and checking appointments are correctly allocated.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.

Qualifications

Essential

GCSE Grade C/4 or equivalent in English and Maths.
Previous administrative or customer service experience.
Excellent communication and interpersonal skills.
Good organisational and time-management skills.
Ability to prioritise workload and meet deadlines.
Competent IT skills, including Microsoft Office applications.
Attention to detail and accuracy in data entry.
Ability to work independently and as part of a team.

Desirable

Previous NHS administration experience.
Knowledge of Patient Administration Systems (PAS), EPR, and NHS e-Referral Service (eRS).
Knowledge of outpatient processes and healthcare administration.
Experience working within an Ophthalmology service.