Client Referral Advisor

• To be the first point of contact for the general public and health professionals and deal with them in a sensitive and professional manner maintaining confidentiality at all times.
• To manage the client journey from point of referral to booked assessment.
• On occasion it will be necessary to gather sensitive information from clients who may be very distressed and disclose potential risk to self or others.
• Work closely with Duty Therapist, ensuring appropriate escalation when there is disclosure of risk-related issues by the client/caller.
• To ensure that all relevant up to date client information is entered onto the appropriate database. This may include clinical information which will need to be recorded accurately and concisely.
• To ensure where appropriate processes are followed to book individuals into an assessment with a therapist.

• Enjoys working in a busy, varied environment and adapts quickly to changing priorities and processes.
• Excellent communication skills, both verbal and written.
• Highly organised, with strong time management skills and the ability to prioritise.
• Mental health support experience is desirable.
• Confident using multiple computer systems, with excellent IT skills and the ability to learn new systems quickly
• Has experience working with a wide range of people and is committed to providing inclusive, respectful support.
• Good time management & organisational skills.
• Demonstrates excellent attention to detail.
• Commitment to valuing fair access & diversity.
• Flexible approach to working.

• Annual Leave- 25 days plus bank holidays plus an extra day for every 2 completed holiday years service, to a maximum of 5 additional days after ten holiday years of service (pro-rata).
• Wellbeing Day- Every employee receives the benefit of a Wellbeing Day, each year, which can be booked if you feel you need a day to take care of your own mental health and wellbeing.
• Life Insurance Policy- All employees of Coventry and Warwickshire Mind are covered by a Life Insurance policy. You will be auto enrolled onto the scheme from day one of service and are covered for the duration of your working life with the organisation or until your 75th birthday, if still employed by CW Mind. The cover is for a payment of 2 x gross salary (tax free), should you die whilst in service with CW Mind.
• Employee Development- Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means.
• Pension- Minimum 5% employee contribution and 3% employer contribution, with an ethical investment policy option.
• Sick pay- On passing the probationary period, Coventry and Warwickshire Mind employees will be entitled to paid sick leave.

Desirable

• Admin qualifications or evidence of continuing professional development.
• Mental Health qualification.

Essential

• Experience of working in an administrative environment.

Desirable

• Experience of supporting people who have suffered with mild to moderate depression and anxiety (this experience does not need to be in a paid capacity).
• Experience of mental health crisis.

Essential

• Do you have any unspent convictions or conditional cautions?
• If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed.
• Are you eligible to work in the United Kingdom? If you are currently on a visa, please advise the expiry date, visa type and any restrictions. Please not, we cannot offer sponsorship.
• Are you the partner or relative of anyone currently connected with Coventry and Warwickshire Mind? (either as a volunteer, service user or employee If yes please confirm their name and which project they are connected with if known.