Client Care Assistant
The Curve Group
TW181BLView on map(opens Google Maps in a new tab)
Salary
£12.00 to £71.00 an hour
Contract
Not specified
Hours
Not specified
Closing date
6 November 2026
38 days leftJob description
- Willet House Veterinary Surgeons- Staines
- 30 hours per week
- £12.71 per hour
Willett House Veterinary Surgeons is looking for a friendly, compassionate and organised Client Care Assistant to join our team.
You'll be the first point of contact for our clients, providing a professional and caring service while supporting the smooth running of our veterinary practice.
- Welcoming clients and answering telephone enquiries
- Booking appointments and managing client communications
- Maintaining accurate client and patient records
- Processing payments and assisting with administrative tasks
- Supporting vets and the clinical team during consultations
- Advising clients on practice products and services
- Assisting with stock control, pharmacy and insurance administration
- Supporting clients with compassion during difficult circumstances, including bereavement
- Maintaining high standards of cleanliness, hygiene and health & safety
- Working flexibly across branches when required
We're looking for someone who is compassionate, professional, organised and approachable, with excellent communication skills and a genuine interest in providing outstanding client and patient care.
Previous veterinary reception or client care experience is required, but a positive attitude, willingness to learn and ability to work well as part of a team are equally important.
As you will need to cover their other local practices from time to time, it is essential that you drove and have a vehicle.
A comprehensive benefits package designed to support you, your family, and your career
- 25 days' holiday + Bank Holidays (rising to 30 days after 5 years)
- Enhanced maternity & adoption leave (up to 6 months at 90% pay depending on years of service)
- Enhanced paternity leave (up to 4 weeks' full pay)
- 5 days family leave (compassionate/emergency leave)
- Private healthcare from April 2027
- 4% employer pension contribution
- Employee Assistance Programme (confidential wellbeing support)
- Free eye tests
- Staff discount on veterinary care within our practices
- Occupational Health Support
If you're passionate about delivering excellent customer service and would enjoy working in a busy veterinary environment, we'd love to hear from you.
The Curve Group is Kin Vet Community UK's outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but Kin Vet Community UK will have access to it.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
Reed
First seen
25 September 2026
Last checked
29 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
private
This listing was structured from Reed. Vacancy details and the application process remain the responsibility of the original source.
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