Clerk / Receptionist

You will be responsible for the reception of patients and visitors to the department. This includes arriving patients for their appointments and working with clinical staff to achieve patient satisfaction.

To ensure that any enquiries are dealt with in a prompt, responsive and courteous manner always to ensure patients are satisfied with the service provided by the Reception Team and to ensure the Trust is portrayed in a positive manner.

Your regular duties in this role will be dealing with telephone, face-to-face and electronic enquiries, booking and/or amending patient appointments and contacting patients to provide information.

You will be responsible for undertaking a wide range of duties and the provision of general support to the multidisciplinary team. Duties will involve working in both the Administration and Reception areas of the department.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Qualifications & Education

Essential: - GCSE / NVQ 2 standard of education or equivalent

Desirable: - ECDL

Knowledge & Experience

Essential: - Knowledge of NHS

Desirable: - Working knowledge of outpatient reception area and NHS medical records; - Knowledge of medical terminology; - Previous administration and clerical experience

Skills & Abilities

Essential: - Keyboard, data entry skills; - Good organisational skills; - Excellent communications skills, pleasant and helpful manner

Desirable: - Ability to multi task in a busy environment