Clerical Officer/Receptionist

You will be required to have good written and verbal communication skills as the role entails liaising with staff, clients and other agencies at all levels. You may be required to work at other health centres across the county so ability to travel a necessity.

To participate in the provision of a welcoming and confidential reception service to clients, staff and visitors.

To participate in the provision of an efficient clerical support service to clinical and managerial staff.

To provide administrative support and undertake clerical duties requested by managerial and clinical staff within the health centre.

To provide reception duties at the health centre for staff and patients.

To deal with requests, incoming calls and enquiries and forward onto the relevant personnel as appropriate.

To book and notify patients of appointments.

To type reports and correspondence.

To implement and maintain adequate filing and follow up systems.

To undertake general clerical duties including the collection, distribution and posting of mail.

To ensure that manual and electronic records are maintained and up to date, including filing of documents in health records and facilitating the smooth and timely transfer of records in and out of the area as required

Provide members of the public with supplies available from the health centre.

To travel to and work from other bases within the organisation to carry out administration support.

To provide any other duties as delegated by the Centre Manager

Please note that this post does not meet the pay or skill level required for a Skilled worker visa. This salary is below the minimum salary required for sponsorship for a Skilled Worker/Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker/Health & Care visa.

Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £20.00 (standard) or £41.00 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £15 per year applies.

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire,Leicestershire,Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment

Qualifications

Essential: - NVQ2 Business & Administration or working towards; - Minimum OCR/RSA II typing/word processing or equivalent

Desirable: - ECDL or equivalent

Experience

Essential: - Customer service experience

Desirable: - Experience of working in an office environment; - SystmOne or RiO

Skills

Knowledge

Essential: - Awareness of confidentiality requirements (GDPR)

Values and Behaviours

Physical Requirements

Essential: - Has the physical ability to perform the full range of duties