Clerical Officer - Theatre & Inpatient Scheduling Team

Based in a busy call centre environment, the department is responsible for managing the bookings of outpatient appointments and procedures.

The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high-quality Patient Access Service.

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.

Our Poppy's Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Qualifications

Experience

Skills and Knowledge