Clerical Officer in Gynaecology - Easibook/Pre-assessment

Key Responsibilities1. To communicate effectively with other members of the MDT, Consultants, medical staff, nurses, clerical staff within other departments and own team, GPs, outside agencies, patients and visitors.2. Perform general office duties - filing, accessing databases, telephone messages, post, and general enquiries.3. To communicate effectively with patients and carers giving information and advice as appropriate, particularly when booking appointments.4. Demonstrate implementation of the Patient Access Policy and the importance of ensuring this is carried out thoroughly, in relation to maintaining the waiting list and achievement of targets.5. To extract case notes as and when necessary in the Health Records Library.6. To accurately input data onto theatre I.T. system7. Produce accurate and up to date theatre lists using the I.T. theatre system.8. Liaise with clerical and clinical staff ensuring theatre lists are appropriate in relation to case mix and access priorities.9. Ensure theatre lists are effectively utilised to match pre-determined schedules. Any anomalies or short falls are brought to the attention of the Managers, Matron and Clinician.10. Input information onto theatre lists that is sensitive and personal but at the same time alerting theatre staff of any impending hazard.

To work as part of a Gynaecology Out-Patient department team, responsible for the efficient and effective running of the Gynaecology Easibook/Pre-Assessment Department. To be responsible for booking patients onto theatre lists and procedure clinic lists whilst adhering to the Patient Access Policy and striving to achieve RTT standards.

At times the post holder will be expected to cover general admin duties within the main Gynaecology Department

See Job Description for full responsibilities

Key Responsibilities1. To communicate effectively with other members of the MDT, Consultants, medical staff, nurses, clerical staff within other departments and own team, GPs, outside agencies, patients and visitors.2. Perform general office duties filing, accessing databases, telephone messages, post, and general enquiries.3. To communicate effectively with patients and carers giving information and advice as appropriate, particularly when booking appointments.4. Demonstrate implementation of the Patient Access Policy and the importance of ensuring this is carried out thoroughly, in relation to maintaining the waiting list and achievement of targets.5. To extract case notes as and when necessary in the Health Records Library.6. To accurately input data onto theatre I.T. system7. Produce accurate and up to date theatre lists using the I.T. theatre system.8. Liaise with clerical and clinical staff ensuring theatre lists are appropriate in relation to case mix and access priorities.9. Ensure theatre lists are effectively utilised to match pre-determined schedules. Any anomalies or short falls are brought to the attention of the Managers, Matron and Clinician.10. Input information onto theatre lists that is sensitive and personal but at the same time alerting theatre staff of any impending hazard.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Qualifications

Essential: - GCSE or equivalent English Language Grade 'C' or above

Desirable: - NVQ level 2 in Customer Service (or equivalent)

Experience

Essential: - Substantive Administrative/clerical experience

Desirable: - Using Patient Administration System to input and update personal data (desirable)

Skills

Essential: - Excellent keyboard, IT and administration skills

Desirable: - Must demonstrate good communication and interpersonal skills

Knowledge

Essential: - Must demonstrate an understanding of the need for confidentiality and be aware of the Data Protection Act