Clerical Officer - Imaging

Full time posts - Permanent Contract - 37.5 hrs per week

Pay Scale: AfC Payband 2

The post holder will participate in, promote and maintain efficient and effective delivery of a Diagnostic Imaging service throughout the Trust, whilst maintaining a quality service.

A minimum of 2 years administrative/clerical experience within an NHS organisation in the last 2 years.Business and Administration Level 2 is desirableDemonstrate excellent prioritisation and time management skills and adaptability.Have excellent communication skillsGood organisation skillsFlexible working approach

Principal DutiesThe post holder must be competent in administration support.Planning, organising and prioritising own workload whilst accepting direction and delegation from the Administration Manager.Providing and receiving routine information as assigned to support colleagues, clinicians, patients and other departments and clients.Requesting necessary items, information or services from other departmentsResponding promptly and appropriately to all external and internal telephone queries.Providing clerical support as assigned.Communicating appointments or examination information to patients or carers.Exercising judgment to record and report all relevant information as appropriate.Maintaining confidentiality and adhering to all organisational policies relating to the job.Responsible for processing imaging referrals as assigned.Handling, maintaining and tracking files and / or patient records accurately, confidentially and sensitively according to approved organisation and governance standards.Processing detail relating to patients and staff promptly and in organised and accurate manner.Receiving and handling of telephone calls according to established policies of professional telephone etiquette. Receiving, welcoming and directing visitors as they arrive in the department.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

QUALIFICATIONS

Essential: - Good standard level of education (GCSE or equivalent) in four subjects, one to be English

Desirable: - NVQ level 2 (or equivalent) in Administration or Customer Service, or equivalent experience

EXPERIENCE

Essential: - Have previous experience of working within an office environment; - Good communication skills

Desirable: - Good organisational skills

KNOWLEDGE

Essential: - Good IT knowledge

Desirable: - Experience of working in a busy Radiology department