Chief Technician, Outpatient Services

• Lead and inspire the Outpatient Pharmacy team across both St Helier and Epsom, providing technical and operational leadership to ensure a safe, efficient and patient-focused service.
• Shape the future of outpatient pharmacy by developing and standardising processes, improving patient pathways and leading service redesign across both sites.
• Drive performance by monitoring and analysing KPIs, workload, waiting times, dispensing activity, incidents and patient experience, identifying bottlenecks and delivering improvements.
• Lead workforce planning to ensure appropriate staffing, skill mix, competency and service capacity to meet patient demand and Trust priorities.
• Champion governance and patient safety, providing senior oversight of incidents, complaints, risks, medicines losses, drug recalls and technical standards.
• Lead digital transformation, using pharmacy systems, data and technology to improve workflow, efficiency, communication and the patient experience.
• Develop and implement change, working collaboratively with pharmacists, clinical teams, Pharmacy colleagues and wider Trust services to deliver sustainable improvements.
• Provide senior technical expertise within Outpatient Pharmacy, ensuring medicines are supplied safely and efficiently in accordance with legislation, professional standards and Trust policies.
• Support innovation and continuous improvement, evaluating the impact of service changes by using data, audit, patient feedback to demonstrate improved outcomes.

Essential

• GPhC registration as a Pharmacy Technician
• BTEC/NVQ Level 3 Diploma in Pharmaceutical Science or equivalent
• Accredited Checking Pharmacy Technician (ACPT)
• Relevant management/leadership qualification or significant demonstrable management experience

Desirable

• Relevant project management or quality improvement qualification
• Membership of APTUK or equivalent professional body
• Practice Supervisor and/or Educational Supervisor qualification
• Additional leadership or management qualification

Essential

• Significant post-registration hospital pharmacy experience, including substantial experience within outpatient/dispensary pharmacy services.
• Experience of leading or contributing to service redesign, transformation and continuous improvement.
• Experience of managing incidents, complaints, risks, medicines losses, discrepancies and patient safety issues.
• Experience of monitoring and improving service KPIs, using workload and performance data to identify trends and inform service planning.
• Knowledge and understanding of relevant medicines legislation, professional standards, clinical governance and risk management.
• Experience of managing and developing pharmacy staff, including appraisal, performance management and competency development.
• Knowledge of medicines security, stock management, controlled drugs and medicines supply risks.
• Experience of working across multidisciplinary teams and influencing stakeholders to deliver service improvements.

Desirable

• Experience of PTS, CMM, ePMA
• Experience of clinical trials pharmacy processes and medicines management.
• Experience of project management, quality improvement or service evaluation.
• Experience of managing medicines recalls and significant medicines-related safety issues.

Essential

• Excellent leadership and people-management skills
• Excellent verbal and written communication skills, with the ability to communicate complex operational information effectively
• Ability to analyse complex operational problems and develop practical, sustainable solutions
• Ability to influence, negotiate and work collaboratively with a wide range of professional and organisational stakeholders
• Excellent organisational and time-management skills, with the ability to manage competing priorities
• Ability to use data, KPIs and performance information to support decision-making and demonstrate service improvement.
• High level of IT literacy, including the ability to use pharmacy and digital systems to support service delivery and performance.
• Ability to work effectively under pressure and maintain service delivery during periods of operational challenge.

Desirable

• Experience of using digital systems and data analysis to redesign pharmacy services.
• Experience of quality improvement, audit or service evaluation methodologies.