CHC Assistant

First point of contact for telephone queries, re-directing and escalating any issues, as appropriate.

Arrange various meetings on behalf of the Nurse Assessors including Multi-disciplinary Meetings (MDTs) and Review meetings.

Inputting/updating patient data system.

You will be the first point of contact for telephone queries. This could be from a variety of sources including colleagues, other professionals or members of the public.

Inputting case notes and accurately updating the data management system is an important and integral part of the role, where attention to detail is essential.

Good communication skills along with the ability to plan and prioritise your workload is essential.

Arranging various meetings on behalf of the Nurse Assessors, such as MDTs and Review meetings.

Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health and wellbeing of people who live and work in their area. Their purpose is to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money and support broader social and economic development in their area efficiency. This will be delivered in neighbourhood, place, combinations of places and GM system.

Knowledge

Desirable: - Knowledge of NHS issues

Qualifications

Essential: - English GCSE or equivalent; - IT skills/relevant qualifications

Desirable: - Typing qualifications

Experience

Essential: - Administrative/ secretarial experience including initiating and maintaining office systems; - Demonstrable experience in dealing with the public

Desirable: - Experience of minute taking

Competencies