Change Delivery Manager

• Lead assigned change delivery programmes / projects from mobilisation through to implementation and handover into business-as-usual maintaining delivery grip and ensuring risks, issues, dependencies, decisions and benefits are actively managed and escalated where required.
• Ensure the delivery of transformation programmes at pace, promoting continuous improvement, testing and learning, while applying appropriate governance and oversight to ensure safe implementation, sustainable change and the achievement of intended benefits.
• Support evidence-based service redesign by working with analytical, financial, clinical and operational colleagues to ensure programmes are support by robust current state analysis, baseline measures and intelligence.
• Translate strategic priorities and agreed programme objectives into programme plans with clear delivery and implementation milestones and practical actions with defined ownership, dependencies and benefits.
• Lead and facilitate workshop, improvement events, design sessions and stakeholder meetings, presenting complex or sensitive information clearly and professionally to internal and external stakeholders to support the programme's strategic and operational objectives.
• Work collaboratively with colleagues across Dorset HealthCare, Dorset County Hospital and system partners where programmes require cross-organisational delivery.

Essential

• Project, programme, change management, quality improvement, Lean, service design or equivalent training/experience.
• Broad understanding of the NHS, including operational, clinical, quality, workforce and financial pressures.
• Demonstrable knowledge of structured project management, change management, quality improvement or service redesign methodologies, with evidence of applying these approaches proportionality to deliver change in practice.
• Understanding of implementation, adoption and benefits realisation principles, including experience of defining measures, tracking delivery and evidencing impact.

Essential

• Demonstrable experience of leading or delivering change, transformation, improvement or service redesign initiatives in a complex organisation, including evidence of measurable outcomes achieved.
• Experience of supporting recovery, turnaround or service productivity improvement programmes.
• Experience working with clinical, operational or corporate teams to implement change and improve services.
• Evidence of planning and facilitating workshops, improvement events, service redesign sessions or stakeholder engagement activities that resulted in agreed actions or decisions.

Essential

• Experience of interpreting and using operational, quality, workforce, financial or performance data to inform decisions, identify opportunities and support improvement activity.
• Able to translate complex problems into practical delivery actions, implementation plans and measurable outcomes.
• Experience of developing benefits frameworks, identifying outcome measures and evidencing the impact of improvement or transformation initiatives.
• Ability to analyse complex information from multiple sources, identify key issues and develop practical recommendations supported by evidence.

Essential

• Evidence of building credibility and effective working relationships with senior leaders, clinicians and operational colleagues to support successful delivery of change.
• Able to provide constructive challenge, influence decisions and achieve consensus where there may be differing priorities or viewpoints.