Chailey Clinical Services Receptionist

The main duty of this role is to be the first point of contact for all patients entering Chailey Clinical Services. You will be based on reception covering reception and administration tasks including but not exclusive to, dealing with patient information in a sensitive manner, handling in person telephone and email enquiries, booking of rooms for internal and external visitors, Supporting the admin team with admin tasks and making sure excellent care is provided to all users and staff members.

a) Provide an administrative and clerical function to support the Outpatient team in respect of any requests to do with Health records this can include Archiving and Subject Access Requests.

b) Comply with Sussex Community NHS Foundation Trust and Chailey Clinical Services agreed policies and procedures.

c) To participate in annual reviews and regular Supervisions.

d) To ensure all Mandatory and Statutory training is up to date in line with Sussex Community NHS Foundation Trust policy.

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trusto Beautiful Sussex location near the South Downs and coast

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Qualifications

Essential: - Educated to GSCE level or equivalent; - Knowledge of Microsoft Word, Excel and Outlook email

Skills and Knowledge

Experience

Essential: - Dealt directly with customers, patients and members of the public; - Handling personally or commercially sensitive information

Desirable: - Experience working within the NHS or a similar healthcare setting

Other Requirements

Essential: - An understanding of the principles of equal opportunities in relation to staff and patients; - Awareness of Data Protection and confidentiality

Desirable: - Willingness to be adaptable, willing and flexible with working hours should delivery of service require this on occasions