CEF Helpdesk Advisor
Greater Manchester Mental Health NHS Foundation Trust
Manchester, M25 3BLView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
29 October 2026
10 days leftJob description
GMMH Facilities are looking to recruit a Facilities Advisor to further enhance our Facilities, Capital & Estates Departments who are moving towards a ...
The post holder will be responsible for receiving, understanding, and processing large amounts of varied queries and requests with competing demands and time scales using innovative and accessible digital systems to deliver a clear and efficient services for all customers.
They will have responsibility for prioritizing and disseminating requests and using effective customer service focused communication skills to manage customer expectations.
The post holder will contribute, share knowledge and good practice, and play an active role in making sure the service is innovative, on top of new trends and industry leading in the services the team deliver. This role will be key in supporting the implementation of a planned and reactive customer support service that will be at the heart of a successful multifunctional Facilities department.
They will provide expertise in Customer support systems, flexing resource according to fluctuating demands and work collaboratively with Facilities teams to understand and predict demand for services.
See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Application
Essential
- GCSE or equivalent qualifications
- Working in Customer service
- Dealing with high volume of calls
- Working as team
- Willing to undertake training and development
Desirable: - Keyboard - IT Skills; - Ability to operate in a confidential and professional manner
App & Int
Essential
- Working in a customer focused environment
- Excellent interpersonal and communication skills.
- Flexible approach to work and willingness to undertake additional shifts during periods of absence within the team.
- Ability to handle a busy environment.
Desirable: - NVQ level 2 Customer Services or relevant experience.; - Knowledge of NHS structure, HTMs, and statutory facilities knowledge
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
15 October 2026
Last checked
16 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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