CEF Administrator
Greater Manchester Mental Health NHS Foundation Trust
Prestwich, M25 3BL
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
17 September 2026
12 days left
Job description
GMMH Capital, Estates & Facilities (CEF) are looking to recruit an Administration to enhance our Facilities Departments and Services Teams who are mov...
- Communicating with staff, patients or public requiring tact or persuasive skills
- Receive, understand, and respond to requests and queries in person, via phone, chat, or email
- Respond promptly to customer enquiries
- Identify and escalate situations requiring urgent attention
- Maintain the service standards, bringing any non-compliance data to the attention of the local management team.
- Identify and inform management of recurring problems
- Use knowledge of customer service to effectively support customers.
- Administrative duties including notetaking, meeting minutes, raising requisitions, updating reports.
The Administration Assistant will provide a comprehensive and flexible administrative service within the Capital, Estates & Facilities (CEF) department, supporting both clinical and non-clinical services to ensure the effective delivery of day-to-day operations. The post holder will play a key role in delivering a high-quality, customer-focused service, contributing to service improvement and operational efficiency.
Key responsibilities include receiving, processing, and responding to a high volume of enquiries via multiple channels including telephone, email, face-to-face, and digital systems. The post holder will be responsible for ensuring accurate data handling, directing requests appropriately, and providing clear advice and guidance to staff, service users, and external stakeholders.
The role requires the development and maintenance of strong working relationships with internal teams including Ward/Departmental staff, Operational Managers, Facilities teams, and senior management, as well as external organisations, suppliers, contractors, patients, carers, and members of the public. The post holder will communicate effectively with a wide range of stakeholders, often in sensitive or complex situations, ensuring a professional, responsive, and compassionate approach at all times.
The Administration Assistant will support procurement and financial processes, including raising requisitions, managing purchase orders through NHS Supply Chain systems, obtaining supplier quotations, receipting goods, and resolving invoice queries in liaison with Accounts Payable. The role also includes maintaining accurate records, monitoring compliance with contracts, and ensuring processes align with procurement frameworks.
The post holder will contribute to service improvement by reviewing existing administrative processes, identifying inefficiencies, and supporting the development and implementation of new systems and ways of working. They will use initiative and judgment to resolve issues, escalate concerns where appropriate, and ensure service standards are consistently met.
Additional responsibilities include supporting team coordination, arranging cover for absences, participating in supervision, and deputising for line management as required. The role also involves supporting training delivery, onboarding processes, and maintaining compliance with mandatory training requirements.
The post holder will be expected to manage their own workload effectively, prioritising tasks in line with service needs, and maintaining high standards of accuracy, confidentiality, and record keeping. They will ensure adherence to Trust policies, including those relating to equality and diversity, safeguarding, information governance, health and safety, and sustainability.
Overall, the role requires flexibility, strong organisational and communication skills, and the ability to work both independently and as part of a team to support the delivery of an efficient, responsive, and high-quality administrative service.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Education/Qualifications
Essential
- Typing / word processing qualification RSA 3 or equivalent or demonstrable experience
- Recognised competency-based level 3 qualification in a relevant subject (e.g. NVQ, B-TEC QCF, Apprenticeship), or equivalent demonstrable experience.
- Highly developed office management skills
Desirable
- NVQ Level 2 in Business Administration or equivalent
- Experience of taking minutes
Knowledge and Experience
Essential
- Extensive experience of general office secretarial work
- Experience of diary management
- Experience of summarising and note taking to capture the main points of a discussion/informal meeting
- Experience of working as part of a team to achieve a shared vision/goal
- Experience of maintaining quality standards in one's work
Desirable
- Experience of working in the NHS particularly in a Mental Health setting
- Experience of audio typing
Skills and Ability
Essential
- Ability to use word processing and Microsoft Office Software Package e.g. Microsoft Excel, PowerPoint, and Access.
- Ability to use one's own initiative and prioritise workload
- Able to work well within a team
- Commitment to one's own professional development
- Good understanding of the need for accurate data and reporting.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
4 September 2026
Last checked
5 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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