CDC Quality Manager

To facilitate, co-ordinate and maintain the delivery of an effective quality management system (QMS) within Community diagnostic centres that is consistent with the requirements of current Quality Standards for Imaging (QSI) and UKAS standards.To promote quality improvement within CDCs across both CDC sites, whilst having the freedom to deliver on agreed objectives.To support and train staff and be accountable for all aspects of the quality of service delivered.The post holder will also help support the clinical governance programme, be responsible for relevant project management for e.g. QSI accreditation and be responsible for preparing monthly and quarterly audit reports on relevant areas such as clinical incidents, serious investigations and complaints.

Managerial responsibilities

To act as the lead specialist in quality management

To ensure that the quality system is managed in a manner consistent with the requirements of current QSI and UKAS standards.

The post holder must collaborate with the respective Heads of Imaging to ensure compliance with pre-established specifications/standards that under-pin the quality of the service.

To report to managers and section heads' on the performance of the quality system, highlighting areas for improvement via both informal and formal reporting mechanisms.

Lead in the development of plans for the improvement of services for patients arising out of audits (including Gap analysis) and patient surveys of services.

To proactively and positively contribute to the achievement of a high quality patient experience through individual and team effort. Supporting team members to deliver on their functional relevant objectives by offering advice, guidance and support as appropriate.

To ensure systems are in place to regularly assess patient satisfaction and that consequent improvements are identified and implemented.

To facilitate the management of information gained from patient experience surveys and complaints, collating information and facilitating achievement of identifiable action plans.

To provide specialised advice concerning all quality issues, particularly in relation to accreditation to National standards to the clinical and non-clinical teams, Project managing appropriate actions to enable a quality service provision.

Communicating with and bringing together external assessment managers and staff of different disciplines and driving the group to plan, formulate and agree comprehensive complex quality procedures.

To collaborate with the Head of Imaging and Modality/CDC Leads to support the timely response to complaints. This will include making initial contact with complainants, supporting leads with investigation process and complaint responses and ensuring these are managing within appropriate timeframes.

To attend Accreditation, Governance, Quality and any other relevant meetings as required.

To establish and maintain the processes to control all documents and data that relates to the requirements of QSI and UKAS and IR(ME)R guidelines whilst following trust policies relating to information governance and document management.

To co-ordinate and facilitate the development and review of all policies, procedures, protocols and guidelines that form the QMS.

To maintain the Imaging QMS database as a controlled document register to ensure that the current issues of appropriate documents are available, where operations essential to the effective function of the quality system are performed.

To maintain the Imaging QMS database as the mechanism by which documents and data are reviewed and approved for adequacy, ensuring review is carried out at a minimum of specifically designated intervals, by competent personnel prior to issue/re-issue.

To oversee and review trends in line with audit outcomes, risk assessments, user involvement and adverse incidences.

To ensure that all personnel who may utilise the documents are informed of the purpose of the quality management system and to facilitate notification of any changes to individual documents.

To ensure that active' controlled documents are accessible by all staff, where authorised, at all locations where operations essential to the effective function of the quality system are performed.

To facilitate the archive of invalid and/or obsolete documents promptly.

To retain records of obsolete documents for legal and/or knowledge preservation purposes.

To contribute to the production of patient information through a variety of media.

Risk management

To assist in developing and maintaining the risk register.

Assist in the reporting and complex analysis of all incidents / accidents and non-conformances of service.

Please refer to the Applicant Guide via the link below for key information:- Applying to LGT Guide - Key Information for Applicants

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Qualifications and Training

Desirable: - HCPC registered; - Certification with BSE

Experience

Knowledge and Skills

Desirable: - Knowledge of the QSI and UKAS accreditation process and steps needed to gain accreditation

Personal Qualities and Skills