Care Navigator/Receptionist

support the practice clinical team by signposting patients to the appropriate

healthcare professional or service, working as part of the practices

multidisciplinary team.

To act as the central point of contact for patients, be

responsible for the distribution of information, messages and enquiries for the

clinical team, liaise with multi-disciplinary team members and external

agencies such as secondary care and community service providers.

The Care Navigator will also be expected to undertake reception

duties as part of the role, supporting the team in delivering a professional

service to the entitled patient population. Duties can include but are not

limited to welcoming patients and also to assist with total triage

requirements, whilst supporting the team with patient registration, booking

appointments, processing of information (electronic and hard copy) in a timely

manner and in accordance with current policies.

The post-holder will also provide support to the

administration team as required.

and effectively signpost patients to the appropriate healthcare professional,

depending on the presenting condition

Answer incoming

phone calls, transferring calls or dealing with the callers request

appropriately

personal, telephone and e-requests for appointments

Action incoming

emails and correspondence as necessary

Accurately detail information on

patients records within the clinical system

Maintain and

monitor the practice appointment system

Initiate

contact with and respond to requests from patients, team members and external

agencies

documentation as required

Data entry of

new and temporary registrations and relevant patient information as required

Direct requests

for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to

the administrative team

Manage all

queries as necessary in an efficient manner

Conduct system searches as requested

Support all clinical staff with general

administrative tasks as requested

Undertake

a broad spectrum of administrative duties commensurate with the role

Be

an integral part of the general practice team

as a chaperone as required

Be aware of

duties and responsibilities regarding current legislation and adhere to

practice policies and procedures on safeguarding adults and safeguarding

children

Support in the

delivery of enhanced services and other service requirements

Undertake all

mandatory training and induction programmes

Richmond clinic is a GP surgery located on Caerleon Road with just over 6k patients.

The practice consists of 3 GP Partners, 2 salaried GP's, 2 nurses, a phlebotomist, 2 admin staff and 6 care navigators.

Qualifications