Care Navigator/Receptionist

Navigator/Receptionist is an essential member of the practice team, providing a

professional, efficient and patient-focused reception and administrative

service across both practice sites. Working closely with the Practice Manager,

GP Partners and the wider clinical and administrative teams, the post-holder

will help ensure the smooth day-to-day running of the practice while delivering

excellent customer service to patients and visitors.

A key part of

the role is supporting patients with their queries and appointment requests,

helping them to access the most appropriate healthcare professional or service

in line with practice protocols. The post-holder will manage appointments,

respond to telephone and face-to-face enquiries, process repeat prescription

requests and undertake a range of administrative duties to support the delivery

of safe and effective patient care.

The role also

includes maintaining accurate patient records, processing correspondence and

supporting communication with hospitals, pharmacies and other healthcare

organisations. The post-holder will work in accordance with practice policies,

maintain confidentiality at all times, and provide cover for colleagues and

across both practice sites when required.

Overall, this

is a varied and rewarding role that requires excellent communication,

organisational and IT skills, together with the ability to work calmly and

effectively in a busy environment while providing a high standard of patient

care and customer service.

We are a large, forwardthinking and highperforming GP Practice, serving a population of approximately 28,000 patients alongside our AQP Community Ophthalmology service. We have a strong sense of community and are committed to delivering a highquality, sustainable and patientfocused service.

Our practice is built on a culture of learning, development and continuous improvement. We support our staff to grow in their roles and reach their full potential, ensuring we continue to provide outstanding care to the community we serve.

Experience

Essential: - Excellent IT and communication skills; - Experience in customer service

Desirable: - Experience of working in a GP practice

Qualifications

Essential: - Essential criteria include GCSE English and Maths at Grade C/4 or above

Desirable: - Care Navigation training