Care Navigator/Prescription Clerk/Admin

Be responsible for processing repeat prescription requests efficiently and accurately, liaising with patients, clinicians, pharmacists and care homes to ensure timely medication management. This role plays a vital part in supporting patient safety and continuity of care.

Ensure all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.

Answer all incoming phone calls from patients and other healthcare professionals and divert as appropriate, and/or take and pass on messages.

Deal with a variety of administrative queries and requests from patients and clinicians as necessary.

Make/Cancel/Re-arrange appointments via the clinical system and support and assist clinicians as required.

Ensure up to date patient information is recorded. Give test results where appropriate.To be responsible for opening and locking up premises.

Admin Duties

Work within a team carrying out various aspects of work

including scanning of documents onto patient records, filing. Printing and returning medical records to

Health Board. Deal with Subject Access

Requests from patients, Solicitors and copy and redact as necessary and forward

on via secure email. General

administrative duties within the team.

Processing repeat prescriptions requests via clinical systems (EMIS).

Liaising with GPs, nurses, pharmacies and patients regarding medication queries.

Handling prescription requests from care homes and other external agencies.

Ensuring prescription processing is carried out in line with practice policies and current prescribing protocols.

Maintaining accurate records and documenting all communications.

Identifying and flagging potential prescribing issues, such as overuse or medication reviews due.

Supporting the clinical team with prescription audits or medication safety work when required.

Ensure all patients and visitors at reception and telephone

callers to the practice are greeted professionally and politely.

Answer all incoming phone calls from patients and other healthcare

professionals and divert as appropriate, and/or take and pass on messages.

Deal with a variety of administrative queries and requests from patients and

clinicians as necessary.

Make/cancel/re-arrange appointments via the clinical system and support and

assist clinicians as required.

Ensure up to date patient information is recorded. Give test results where

appropriate. To be responsible for

opening and locking up premises.

Admin Duties

Work within a team carrying out various aspects of work

including scanning of documents onto patient records, filing. Printing and returning medical records to

Health Board. Deal with Subject Access

Requests from patients, Solicitors and copy and redact as necessary and forward

on via secure email. General

administrative duties within the team.

We are a 5 GP and ANP Partner Practice serving a population of 9,500 patients, we also have a dedicated and supportive Practice team of Advanced Nurse Practitioners, Minor Ailments Nurses, Mental Health Practitioner and Health Care Assistant.

We are a well established, friendly and forward-thinking Practice in Ammanford, only 5 minutes off Junction 49 of the M4.

Experience

Desirable: - Experience of working in a GP practice would be helpful but not essential.