Care Navigator

meet with or telephone the patient/carer in a mutually convenient location such as the patients/carers home, hospital, or GP Practice.

support patients to ensure appropriate referrals

are made, identifying clear needs and goals.

Co-ordinate

the delivery of care and ensure that the agreed interventions are

actioned through onward signposting to the appropriate service.

and help the patient and their carer understand the processes and systems

within the NHS and statutory sector. For example, how to refer to the

occupational therapy team or adult services for a care needs assessment.

Keep

up to date with NHS and community services through proactive networking to

ensure individuals are aware.

Devise

a strategy with the patient and/or their carer to enable patients to lead more

independent lives, reducing their need to engage health and social services.

Act

as the coordinator between different agencies involved with the

patients/carers to ensure joined up and seamless care.

Enable

the patient and their carer to liaise with professionals from secondary and

primary care and the wider integrated care team.

Keep

up to date well documented notes on the patients medical record ensuring all

components reflected on the patient referral are covered.

Attend

practice, PCN, and other relevant meetings as required.

Complete

all mandatory training and attend any other training opportunities as required.

Participate

in 4 monthly check-ins with the Team Leader or Manager.

Main Duties

To perform specific day to day tasks associated

meet with or telephone the patient/carer in a mutually convenient location

including but not restricted to the patients/carers home, hospital, or GP

surgery.

support patients as required, ensuring appropriate referrals

are made, identifying clear needs and goals.

the delivery of services and ensure that the agreed interventions are

actioned through onward signposting to the appropriate services. Examples of

services and support patients/carers could be signposted to include, lunch

clubs, social groups, befriending services, GP, volunteering schemes, social care,

and urgent community responses, including other healthcare professionals within

the primary care networks.

Explain

and help the patient and their carer understand the processes and systems

within the NHS. For example, how to refer to the

occupational therapy team or adult services for a care needs assessment.

Keep

up to date with NHS and community services through pro-active networking to

ensure individuals are aware.

Devise

a strategy with the patient and their carer to enable patients to lead more

independent lives, reducing their need to engage health and social services.

Act

as the coordinator between different agencies involved with the

patients/carers to ensure joined up and seamless care.

Enable

the patient and their carer to liaise with professionals from secondary and

primary care and the wider integrated care team.

Keep

up to date well documented notes on the patients medical record using EMIS, ensuring all

components reflected on the patient referral are covered.

Maintain

the patient at the centre of their care and decision making.

Attend Primary Care Network (PCN), and other relevant meetings

such as hospital discharge meetings as required.

Complete

all mandatory training and attend any other training opportunities as required.

Participate

in 4 monthly check-ins with your Team Leader or Manager.

This

is a non-clinical role.

The

post holder must maintain the confidentiality of information about patients

staff and Health Service business in accordance with the Data Protection Act

(1984).

The

post holder must at all times carry out his/her responsibilities with

regard to the PCN's Equal Opportunities Policy.

Health

& Safety

Employees

must be aware of the responsibilities placed upon them under the Health &

Safety at Work Act 1974 to ensure that the PCN's safety procedures are

carried out to maintain a safe working environment.

the employees must not without prior permission disclose

any information regarding patients or staff. In circumstances where it is known

that an employee has communicated to an unauthorised person the employee may be liable for dismissal.

promote a service culture in which clinical governance becomes an integral part

of normal working and to ensure that the requirements of clinical governance

are met by any staff for whom the post holder is responsible.

Be willing for the PCN to request a DBS criminal records check.

This

job description is intended as an outline of the role, however requirements and responsibilities may vary, and are therefore not limited to the above.

The Waterside PCN provides proactive and coordinated care to 42,000 patients. We have a strong focus on health promotion and personalised care, supporting people to make informed decisions about their health and social care.

We are a dynamic, friendly and supportive PCN with significant experience in training healthcare professionals and offering new models of care utilising a diverse skill mix of professionals,

Qualifications

Essential: - NVQ Level 3, Advanced level or equivalent qualifications or working towards, in the area of health and social care.

Other

Experience