Care Navigator

Maintaining and

monitoring the practice appointment system

Process personal,

telephone and e-requests for appointments

Answer incoming phone

calls, transferring calls or dealing with the callers request appropriately

Signpost patients to

the correct service

Initiating contact with

and responding to, requests from patients, team members and external agencies

Photocopy documentation

as required

Data entry of new and

temporary registrations and relevant patient information as required

Input data into the

patients healthcare records as necessary

Direct requests for

information i.e. SAR, insurance / solicitors letters and DVLA forms to the

administrative team

Manage all queries as

necessary in an efficient manner

Maintain a clean, tidy,

effective working area at all times

Monitor and maintain

the reception area and notice boards

Support all clinical

staff with general tasks as requested

We are looking for a motivated Care Navigator who is passionate about providing high quality healthcare and tackling the role

in new and exciting ways. We want you to come and work alongside an already

motivated and inspiring practice team of like-minded and varied professionals.

The post holder will be expected

to undertake all the normal duties and responsibilities associated with aCare Navigatorworking within primary care.

The team includes six GP

Partners, three Salaried Gps, four Advanced Clinical Practitioners who are

supported by a full Nursing Team comprising of four Practice Nurses, one

Nursing Associate, one Healthcare Assistant, two Phlebotomists as well as

Pharmacy Prescribers. The practice also has First Contact Physiotherapy and

Podiatry services running from the practice.

Qualifications