Care Navigator (Receptionist)
Dunsville Medical Centre
Doncaster, DN7 4BYView on map(opens Google Maps in a new tab)
Salary
£13.27
Contract
Permanent
Hours
Not specified
Closing date
1 November 2026
11 days leftJob description
We have an exciting opportunity for the right person to join our amazing reception / care navigation team at Dunsville Medical Centre. This is a perma...
Our reception / care navigators take calls and online requests from patients. The patients are then directed to the most appropriate clinician or alternative service. They also deal with prescription requests and and other enquiries, both on the telephone and over the counter. We are looking for a staff member who has exceptional inter personal skills and is able to deal with challenging circumstances calmly and efficiently. We would like the successful candidate to learn and support other administration tasks within the practice.
An exciting opportunity has arisen to join the reception and care navigation team at Dunsville Medical Centre, Doncaster.
You will provide face-to-face and telephone support to our patients, working alongside our friendly reception, administrative and clinical teams to ensure patients receive the best possible experience. The ideal candidate will have a wider knowledge (or happy to learn) of general practice and the associated administrative roles.
We would like applicants to use NHS jobs to apply however you maycontact the practice for an informal conversation if you require more information.
- Providing care navigation, including assisting patients to access the most appropriate service.
- Booking appointments, managing triage requests and guiding patients through practice processes.
- Processing repeat prescription requests and handling general patient enquiries.
- Carrying out general office and administrative duties, including filing, photocopying, scanning and dealing with incoming correspondence.
- Supporting the wider reception and clinical team to ensure smooth day-to-day running of the practice.
Dunsville Medical Centre is a long established, busy GP practice providing high quality care to our local community. Our team works hard to maintain excellent patient service, whilst supporting one another in a positive, friendly, and collaborative working environment.
We place strong emphasis on staff wellbeing, teamwork and professional support, ensuring every team member feels valued and able to contribute to the smooth running of the practice.
We welcome applications from individuals with strong communication skills, excellent customer service experience, and the ability to remain organised in a busy environment. Prior GP experience would be beneficial.
For an informal discussion or to find out more about the role, please contact the surgery https://dunsvillemedicalcentre.nhs.uk/
Dunsville Medical centre is a well established GP practice in North East Doncaster. We have a stable patient base of just over 7000 patients. We have a very good relationship with our patients and the wider health community. We are open Monday to Friday and provide extended access to patients across our area on Saturdays.
Experience
Essential
- Good IT literacy including email, data entry and use of computer systems
- Experience working in a customer-facing role
- Experience working in a busy environment with competing demands
- Ability to communicate clearly and professionally by telephone and face-to-face
Desirable
- Experience in a healthcare reception role
- Experience of SystmOne or similar clinical system
- Experience handling confidential or sensitive information
- Experience dealing with challenging, upset or distressed members of the public
- Experience communicating with vulnerable individuals in a professional and compassionate manner
- Experience resolving difficult situations whilst remaining calm, courteous and professional
- Experience prioritising multiple tasks whilst maintaining accuracy and attention to detail
Qualifications
Essential: - Good general standard of education; - Good standard of IT literacy
Desirable: - GCSE English and Maths (Grade C/4 or above) or equivalent
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
20 October 2026
Last checked
21 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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