Care Navigator - Reception
The Elms Medical Centre
Liverpool, L8 3SSView on map(opens Google Maps in a new tab)
Salary
£22,486 to £23,875
Contract
Permanent
Hours
Not specified
Closing date
21 October 2026
2 days leftJob description
We are looking for an outgoing and enthusiastic Care Navigatorto join our Reception and Administration Teamon a full time basis. We are a friendly, bu...
You main duties will be in the practice reception area, undertaking patient administration, greeting and booking in patients at the front desk and supporting patients and staff at the surgery.
- Management of patient enquiries via telephone and in person
- Taking messages and booking appointments in surgery
- Arranging home visits.
- Administering the waiting room and appropriate systems.
- Making
appointments for in house clinics and attached services.
- Chaperoning when required.
- Liasing with GPs & practice staff
- Carrying out tasks
- Dealing with post & emails
Document and Records Management
- Registration of New patients.
- Scanning and Read Coding of incoming
mail on to patient electronic notes.
of repeat prescriptions
- Support medicines mngt where required
- Prepare
prescription or query
- Forward
to GPs
- Liaise
with GPs and Reception/Administrative Team
Maintain clear working areas
Any other administrative tasks as required from time to time by the practice.
The wider Patient Services Team at the practice is integral in ensuring quality care and experiences for patients when they visit and interact with the practice. Based within reception, this role is a vital first point of contact for patients and requires a friendly and personable disposition. You will be responsible for:
The
reception of patients at the front desk, and management of their movements in
the building.
Assisting with calling 999
of patient enquiries.
- Over the telephone and
face-to-face enquiries.
- Insurance forms/Housing
(Consent Forms)
- Receipt and administration of hospital
results
- Assisting with complaints and following procedures
- Telephone/Reception -
includes taking messages and booking surgery appointments, arranging for GP visits
- Receiving messages from hospitals, coroners and other medical centres.
- Taking requests for home
visits, printing off encounter forms
- Cancelling and rearranging clinics and appointments.
the waiting room and appropriate systems.
- Directing patients around the
building
- Monitoring the call dashboard ensuring all phone calls are answered.
- Advising patients to use self
check-in system
- Ensure waiting room is clean
and tidy.
appointments for in house clinics and attached services.
- Faxing Referrals, entering
details onto patients records.
- Making appointments via
telephone
Chaperones when required.
Registration of New patients.
- Checking patient has
identification.
- Practice information given to
patients.
- Making appointment for new
patient medical.
- Putting new patients
information on system.
Scanning and Read Coding of incoming
mail on to patient electronic notes.
- Collect/retrieve practice post
- Distribute post
- Scan on to patient electronic
records
- Read code where necessary
- Distribute electronically as
necessary to clinicians
Summarising of Medical Records as
per practice protocol where required.
Extract patients records and prepares other documents required for consultations.
Retrieve
medical records if required by GP.
of Urine, Faeces samples, and Lab Forms.
Suppprt Medicines Management including reviews and prescriptions.
- Liasing with meds mngt administrator. Taking requests face to face, by
telephone and fax where required.
- Postal requests
- Emergency prescriptions
requests.
Liaise
with GPs and Reception/Administrative Team
Informing
patients of their test results.
- Booking patients to see GP for
urgent and none urgent appointments
- Telephone patients to collect
scripts
- Inform patients
normal/abnormal results
Other administrative tasks as required from time to time by the practice.
- Handling, signing for and
distributing packages.
- Handling samples over counter.
- Responsible for locking and
opening of building.
- Train newly appointed members
of staff.
- Handle cash i.e. Private
medicals, insurance reports/letters
- Chase up referrals i.e. getting
reports faxed over for GPs
- Chasing up hospital
appointments and informing patients.
- Dealing with the chemist
regarding prescriptions.
- Liaising with outside agencies.
- Retinopathy, PSS and Baby
immunisations.
- Sorting post out and
distributing it to relevant departments.
- Registration Links
- General office duties; filing
faxing and photocopying etc.
This is a busy
inner-city practice of 9,900 patients. The practice has 3 Partners, 9 salaried GPs, a Pharmacy team, Nursing team as well as a dynamic Administration team. The
Elms is a training practice for GP registrars.
Qualifications
Essential: - Customer service experience; - Administration experience; - Use of IT software packages including Microsoft office; - Experience within a GP Surgery
Desirable: - Use of EMIS
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
13 October 2026
Last checked
14 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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