Care Navigator P/T 25.5 hours

We are looking for someone who will fit in with our traditional style friendly practice

Reception

effective and efficient reception service is provided to patients and any

other visitors to the practice, including recording visits by visitors and

checking their identification details

routing of patients consulting with members of the practice team

Navigation skills to signpost patients to other relevant services

identification details

general enquiries and explain procedures to patients and their families

of relevant charges for private (non General Medical Services) services,

accept payment and issue receipts for same.

and correspondence: retrieve and re-file paper records as required,

ensuring strict alphabetical order is adhered to

transport for patients attending secondary care services

District Nursing, Health Visiting and other Primary Health Care Team

services as requested

reception or other colleagues regarding unresolved or urgent problems

messages (using the computerised practice note or email system as

appropriate) for doctors, nurses

and administrative staff.

reception staff: induction, training and support to agreed standards

Administration

thorough knowledge of all practice procedures.

accordance with written protocols

for home visits

for all surgeries and clinics held as required

photocopy as requested

arrangements and formal requirements to new patients and those seeking

temporary cover and ensure procedures are completed

Practice income from current QOF, LES, DES, commissioning contracts, etc

with information governance procedures

Appointments

appointment requests from patients for current and future sessions by

telephone and in person

visit requests. Enter requests for home visits onto the visit screen in

EMIS, ensuring careful recording of all relevant details and where

necessary refer to duty doctor

judgment and communication skills ensure that patients with no prior

appointment but who need urgent consultation are seen in a logical and

non-disruptive manner

Computer

with the Emis web computer system, as well as Clarity TeamNet and any

other systems used by the practice

for any computer issues

of new patients

patients change of address on their records (have knowledge of practice

area).

prescription requests (by phone, on paper and online) in accordance with practice

procedures and ensure that they are ready for collection by the patient

within 48 hours of ordering

information on to the computer as required.

letters and documents onto the system in line with practice procedures

deduction and amendment requests

Telephone

knowledge of telephone system, during and after hours.

when necessary

make telephone calls as required.

Divert calls and take messages, ensuring accuracy of detail and

prompt appropriate delivery

Other Tasks

surgeries

security have thorough knowledge of doors/windows/alarm.

o Open up premises at the start of the

day when first to arrive, de-activate alarm and make all necessary preparations

to receive patients.

o When last to leave at the end of the

day, ensure that the building is totally secured, internal lights are off and

the alarm activated.

procedure

partners and staff and ensure the kitchen is kept clean and tidy

with the working hours

other colleagues during annual or sickness leave

other additional duties appropriate to the post as requested by the

Partners or the practice manager or practice administrator or reception

supervisor.

The above list of duties is not exhaustive

and may be subject to change as deemed necessary.

Confidentiality

of seeking treatment, patients entrust us with, or allow us to gather,

sensitive information in relation to their health and other matters. They do so in confidence and have the

right to expect that staff will respect their privacy and act

appropriately

performance of the duties outlined in this job description, the

post-holder may have access to confidential information relating to

patients and their carers, practice staff and other healthcare

workers. They may also have access to

information relating to the practice as a business organisation. All

such information from any source is to be regarded as strictly

confidential

relating to patients, carers, colleagues, other healthcare workers or the

business of the practice may only be divulged to authorised persons in

accordance with the practice policies and procedures relating to

confidentiality and the protection of personal and sensitive data

Health & safety

The

post-holder will assist in promoting and maintaining their own and others

health, safety and security as defined in the practice health & safety

policy, the practice health & safety manual, and the practice infection control

Policy and published procedures. This will include

within the workplace according to practice guidelines

in work activities and undertaking such activities in a way that manages

those risks

to update knowledge and skills

control procedures, maintaining work areas in a tidy and safe way and free

from hazards

safety hazards and infection hazards immediately when recognised

general / patient areas generally clean, assisting in the maintenance of

general standards of cleanliness consistent with the scope of the job

holders role

control training (minimum annually)

identified

Equality and diversity

The

post-holder will support the equality, diversity and rights of patients, carers

And colleagues, to include

that recognizes the importance of peoples rights, interpreting them in a

way that is consistent with practice procedures and policies, and current

legislation

privacy, dignity, needs and beliefs of patients, carers and colleagues

manner which is welcoming to and of the individual, is non-judgmental and

respects their circumstances, feelings priorities and rights.

Personal/professional development

The

post-holder will participate in any training programme implemented by the practice

as part of this employment, such training to include:

in an annual individual performance review, including taking

responsibility for maintaining a record of own personal and/or

professional development

responsibility for own development, learning and performance and

demonstrating skills and activities to others who are undertaking similar

work

Quality

The

post-holder will strive to maintain quality within the practice, and will:

team members to issues of quality and risk

performance and take accountability for own actions, either directly or

under supervision

the effectiveness of the team by reflecting on own and team activities and

making suggestions on ways to improve and enhance the teams performance

effectively with individuals in other agencies to meet patients needs

manage own time, workload and resources

Communication

The post-holder

should recognize the importance of effective communication within the team and

Will strive to

effectively with other team members

effectively with patients and carers

peoples needs for alternative methods of communication and respond

accordingly

Contribution to the implementation of services

The

Post-holder will

policies, standards and guidance

other members of the team how the policies, standards and guidelines will

affect own work

audit where appropriate

Leven and Beeford Medical Practice has a friendly team of staff who all go above and beyond to exceed patient expectations.

We have a Good CQC rating, with 'Outstanding' in Care and 5 star feedback on I Want Great Care.

Experience

Qualifications