Care Navigator
Haresfield Surgery
Worcester, WR5 1HGView on map(opens Google Maps in a new tab)
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
31 October 2026
10 days leftJob description
An exciting opportunity has arisen for a Care Navigator to join our friendly and supportive GP Surgery in Worcester. You will have strong communicatio...
The post holder
will deliver an efficient and effective reception and administration service to
patients, whilst projecting a positive and friendly image and operating within
the guidelines of practice policies and protocols. Be the point of
contact between patients and clinicians and to help in the smooth running of the
Surgery, whilst maintaining a confidential environment at all times.
The job responsibilities detailed within the Job
Description form the basis of all non-clinical roles, whether they are patient
facing or non-patient facing. All staff should be prepared to undertake a
variety of tasks, as required by the business, which may be subject to change
from time to time. Each department will have their own priorities on a day to
day basis.
The job responsibilities detailed within this Job Description form the basis of all non-clinical roles, whether they are patient facing or non-patient facing. All staff should be prepared to undertake a variety of tasks, as required by the business, which may be subject to change from time to time. Each department will have their own priorities on a day to day basis.
- Provide the first point of contact for patients and visitors to the practice in a professional manner.
- Handle requests for appointments in line with practice protocol to ensure the efficient running of the practice appointment system.
- Handle home visit requests in line with practice protocol.
- Handle patient queries and enquiries efficiently, both face to face and on the telephone
- Record and communicate messages for other members of the Practice Team and other agencies accurately and without delay.
- To be the main contact point for non-clinical medication related queries from pharmacies, nursing homes, and other health care professionals, to improve the accuracy of patient medication records.
- To deal with and process requests for repeat prescriptions in an accurate and efficient manner.
- Respond to requests for test results from patients and give results where authorise, whilst strictly adhering to guidelines on patient confidentiality.
- Maintain accurate computerised patient records, register new patients on to clinical system, amend registration details and input clinical data in line with practice protocol.
- Deal with all appropriate tasks and items in generated throughout various computerised platforms such as EMIS WEB, Klinik Online Traiage and NHSMail.
- Maintain manual patient records in line with Practice Protocol.
- To develop own role and skills in Care Navigation using available training and support. To actively listen, signpost people to sources of help, advocacy and support, and to help people play an active role in managing their own health.
- Be responsible for the preparation of premises for surgery, ensuring that all consulting rooms and public areas are tidied before and after each surgery session, stocking up items where necessary, in order to provide welcoming environment for patients, visitors and practice team.
- To maintain a clean environment in the surgery at all times, clearing up any mess which occurs during working hours.
- Register new patients as required and be able to explain practice arrangements. Be aware of arrangements for temporary/emergency/Out of Area and Special Allocation patients.
- Liaise with third party practitioners such as District Nurses and Ambulance Services
- Be aware and advise patients of charges for non-GMS services. Collect and administer payments for private services accordingly.
- To undertake on a fair share basis cover for Extended Access opening and additional clinics such as Flu Clinics which fall outside of core GMS contracted hours, as well as cover for colleagues planned and unplanned leave.
- To undertake all necessary training as required by the business.
- In accordance with instruction, carry out any relative duties which may be requested by the Partners, Clinicians, Practice Nurses or Practice Manager and which may be properly deemed to be part of the role of a Receptionist in general practice.
- Remain calm and prioritise tasks whilst working in a busy environment, frequently dealing with competing demands from both patients and members of the practice and attached team.
- Maintain a professional attitude in all communication with patients and members of the practice team.
All members of the staff have to be flexible and willing and able to do each others jobs. Staff must be able to offer cover for absent colleagues where necessary. All staff should be prepared to carry out any reasonable request made by a partner, doctor or the Practice management. All staff are expected to be punctual and arrive at work in enough time so that they are ready to commence their role by their contracted start time.
We recognise the increasing pressures
faced by GPs and practice staff and are constantly striving to ensure that our
staff members have a good work-life balance to create an enjoyable and
sustainable working environment. In expanding our clinical and support teams,
we hope to begin the journey towards lengthening consultation times to support
an increasingly complex workload.
Our team currently comprises
6 Partners, 8 Salaried GPs and a University term time Triage GP
An
experienced and strong Nursing Team
Experienced
Practice Management, supported Line Managers, Administrative and Reception
Staff.
Our branch Surgery in Kempsey compromises of an excellent Team of Dispensers and Reception Staff.
Qualifications
Essential: - GCSE grade A to C in English and Maths (or equivalent)
Experience
Essential: - Experience of working with people in a customer or client facing service.
Desirable: - Experience of working within a healthcare, NHS or General Practice environment.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
13 October 2026
Last checked
15 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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