Care Navigator

This is a challenging but very satisfying role.

Patients rely on our care navigators to listen, advise and point them in the right direction. Often, patients themselves do not know what they need in terms of their health and it is up to a trained navigator to support them. Our team prides itself on the care and customer service we offer. Our access to appointments is excellent and prompt, but we rely on our navigators to ensure that the right person is seen at the right time by the right clinician (not necessarily the doctor!) This takes tact and diplomacy as well as patience.

Our care navigators

Support the GPs and team. Signpost patients to appropriate services or clinician, by triaging non-clinically. Book and cancel appointments. Work with outside agencies to support the patient. Deal with requests from patients for private income letters. Meet and greet patients on front desk, and book in patients from othe rpractices who are accessing appointments with midwife, DVT, Urology and other services. Manage e-consultations in a timely fashion.

East Trees Health Centre is based in inner city Bristol. We are a training practice with a list size of 15000 patients.

Our practice team comprises of 4 partners, 7 salaried GPs, a paramedic, nurse practitioner, physio, podiatrist,dietitians, care co-ordinator, care navigators, administrators, nurses and pharmacy team. We are a very friendly, close knit team and have regular staff and team meetings to ensure communication is consistent.

Qualifications