Care Navigator

You will support patients as a first point of contact, helping them access the most appropriate healthcare services and appointments. You will work closely with the practice team to ensure patients receive a helpful, efficient and welcoming service.

The Care Navigator is a key member of the

GP practice team, responsible for helping patients access the most appropriate

services for their needs. They support patient flow by directing requests to

the right clinician or service within the practice, PCN, or external

organisations.

Act as first point of contact

for patients (phone, face-to-face, online)

Triage patient requests and

direct to appropriate clinician or service

Support appointment booking and

manage patient queries

Signpost to NHS and community

services

Work with GPs and

multidisciplinary team to support care pathways

Maintain accurate patient

records using clinical systems (EMIS/SystmOne)

Ensure GDPR and confidentiality

compliance

Support practice demand

management and patient engagement

Skills and Experience

Strong communication and

customer service skills

Ability to handle sensitive

conversations with empathy

Good IT skills (clinical

systems desirable)

Ability to prioritise workload

in a busy environment

Understanding of NHS pathways

Desirable

Experience in GP practice or

healthcare setting desirable

Personal Attributes

Patient-focused and

compassionate

Calm under pressure

Professional and reliable

Team player

Committed to confidentiality

and safeguarding

Purpose of the Role

To ensure patients receive the right care

from the right professional at the right time, improving access to GP services

and supporting efficient use of NHS resources.

We are a friendly and supportive GP practice committed to providing high-quality, patient-centred care to our local community. Our team works closely together in a welcoming and respectful environment, where everyone is valued and encouraged to contribute.

We offer a supportive workplace with opportunities to learn, develop and build a rewarding career while making a positive difference to our patients.

Qualifications

Experience