Care Coordinator/Navigator

The post holder will support the smooth running of the

practice by coordinating patient care, navigating individuals to the most

appropriate services, and ensuring effective communication across the

healthcare system.

You will present a positive, friendly, and professional

image to patients and visitors, whether in person or over the phone. You will

help patients access the right clinician or service in a courteous, efficient,

and effective manner, while supporting communication between patients, the

primary care team, secondary care, and other healthcare agencies.

Key responsibilities include (but are not limited to):

Handling incoming calls

from patients and healthcare agencies

Supporting patients to

access the right service, clinician, or pathway

Managing patient

administration, including registrations, deductions, and demographic

updates

Processing clinical and

administrative information from secondary care and other providers

Completing

administrative tasks as directed by clinicians and the leadership team

Welcoming and checking

in patients and visitors in a safe, polite, and efficient manner

Helping coordinate care

plans, follow up actions, and referrals

Supporting proactive

care initiatives and population health management activities

Communicates

clearly, sensitively and effectively with patients, family members and other

professionals

Takes a

proactive, problem-solving approach in helping support people to connect and

access services

Demonstrates

a positive, solution-focused approach to promote independence and well-being

Conduct

calls in a polite, warm and professional manner

Receive and

make telephone calls as required. Divert

calls and take messages, ensuring accuracy of detail and prompt appropriate

delivery

Identify

people at risk and potentially vulnerable, using appropriate methods (as

determined by local arrangements)

Understand

local referral arrangements/pathways for holistic support from a wide range of

sectors

Effective

signposting to local services

Provide timely

feedback to colleagues around issues relating to access to services

Apply

skills and techniques (verbal and non-verbal) to resolve conflict, reduce

distress and anger

Other

Tasks

Share

relevant information, decisions and discussions made by health and social care

teams, with the patient (and carer if appropriate)

Show

initiative to re-refer a person if known to services when appropriate contact

has not occurred with agreement and supervision of multidisciplinary team lead

clinician

The Homewell Practice is committed to delivering high quality

patient care and was rated GOOD by the CQC in 2022. You'll be joining a

warm, collaborative, and supportive GP practice where every team member plays a

vital role in patient experience.

We offer

A friendly and welcoming

working environment

Membership of the NHS

Pension Scheme

Good local transport

links

A paid day off on your

birthday,

because we believe in recognising and celebrating our staff

A supportive team

culture where your wellbeing and development truly matter

Skills

Experience