Care Coordinator/Medical Receptionist

As part of your role you will be required to provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Part of your role will be as a care coordinator, receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Attend to patients at the reception desk, deal with enquiries

Respond to patient queries in a friendly manner and resolve the issue

Taking messages, dealing with queries

Using computer clinical system (SystmOne) for a variety of tasks; making, amending appointments, registration of patients, processing repeat prescription requests and updating the database and all other administrative duties as directed by the practice leads

JOB TITLE: Medical Receptionist/Care Coordinator

REPORTS TO: Administration Leads and Practice Manager

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Administration

To have a thorough knowledge of all practice procedures

To work in accordance with written protocols

To carry out specific administrative tasks as requested by the Administration Leads

Receptionist Tasks

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Duties include

Receiving patients and consulting with members of the practice team

Be able to cover all reception positions as necessary

Process digital platform submissions

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Working knowledge of the telephone system and all IT systems

Process appointment requests from patients for on the day and future appointments by telephone and in person

Deal with visit requests

Registration of new patients computer data entry and medical records

Process patients change of address computer data and medical records

Process repeat prescription requests in accordance with practice guidelines

Care Coordinator Tasks

A Care Co-ordinator (CC) may be required to deal with patients and, if appropriate, their carer, before or after the patients consultation with a clinician or other healthcare professional. To also include the following tasks covering the reception duties, document scanning, dealing with tasks and queries from clinicians as well as other reception activities that help to facilitate care between the patients and the clinicians.

Bretton Park Healthcare are two practices that work together. This was a new adventure for both sites from January 2022. We are a dynamic, motivated and friendly team with a passion for education and development. We are a registered training practice and are actively involved in research. We have just under 22,000 patients over the two practice sites. We have a very experienced and highly skilled clinical team of Doctors, Nurse Practitioners, Nurses, HCAs, Pharmacists, Social Prescriber, Care Coordinators who are well supported by an excellent administration team.

Qualities

Qualifications

Experience