Care Coordinator/ Triage Practitioner

The Biggleswade and Ampthill CMHTs are recruiting a community mental health nurse or social worker to join our team as a triage practitioner.

You will be part of The Mid Bedfordshire Community Mental Health Services. Our team is part of the Mental Health Transformation of services and our new blended team where our voluntary service colleagues are fully embedded within the team. This is an exciting time to join this expanding, developing, and modern service.

If you are looking to be innovative, a team player, and want to be part of a supportive, progressive, and effective team, then this will be the post for you.

We are interested in what you want from your career, to grow and develop for your continuing professional development and we will work closely with you to focus on and to tailor your individual needs as a nurse or social work professional.

The post holder will have a particular focus on our 'front door'. You will hold a caseload and work within the principles of the agreed model of care for the service as laid down in the Operational Policy. The post holder will work as an autonomous practitioner within an integrated Multi-disciplinary team. This will involve the assessment, planning, implementation, and evaluation of the care provided and will liaise with all agencies involved with the client.

Come And Join The Team!

If you would like to visit us or call for an informal chat please feel free.

Undertake specialist and comprehensive assessment of needs at the 'front door' to the service

Use tools such as Dialog+ to co-ordinate care for a defined caseload

Practice within professional guidelines and promote professional practice in the clinical area.

Ensure high standards and accurate verbal/written communication about patient care with all team members.

Put service users at the center of everything achieved, taking responsibility for the development and delivery of evidence-based practice, ensuring that it supports and reflects service users' individual needs, Trust objectives, and professional guidance.

Work to values that include self-determination, empowerment, and choice for service users

Work in partnership with service users and empower them to draw on their strengths and assets, and set goals they would like to achieve in all aspects of their lives.

If you are a registered Mental Health Nurse you may be required to support the effective operation of our depot clinic and undertake physical health assessments, although this will not be the core element of the role.

Working for our organisation

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Comprehensive needs assessment and care planning - ensuring this is holistic, person-centred, and co-produced

DIALOG+. Specialist clinical assessments and care delivery in line with best and evidence based practice, with reference to NICE recommendations

Case management

Safeguarding - awareness, alert raising and acting as enquiry officer

Awareness and implementation of MHA and relevant legal frameworks. Good report writing and presentation of case

Trauma informed practice

Carers' support and psycho-education

Liaison and interface with other agencies

Ensuring that a service user centred multi-disciplinary approach to care is present

To take an active role in direct service user care and act as a role model at all times

Demonstrate an understanding of the Care Act associated responsibilities within your role, and if you are a registered social worker, complete statutory assessments under Care Act 2014

Ensuring that care reflects individual and cultural needs taking into account any reasonable adjustments that may be required

Understand and apply the aims and principles of health promotion, protection and improvement and the prevention of ill health when engaging with people

Undertake training and assessment to expand clinical skills and knowledge relevant to clinical practice needs.

Ensure that the clinical environment is pleasant, clean, comfortable and suitable for use at all times liaising with other departments as necessary.

Risk assessment and comprehensive risk management

Relapse prevention and early warning signs

Medication administration & management inclusive of concordance and side-effect monitoring. Participation in depot/ clozapine clinic (registered nurses only)

Reflective practice

Maintaining accurate and timely records

Completing outcome measures at the start and end of each clinical episode

Participation in audits and quality improvement projects

Quality Improvement is a key part of our work to improve our services and refine how we do things. We have a global reputation for our quality improvement work and we don’t stand still! So we offer a fantastic opportunity for our staff to learn, lead and contribute towards improving our services.

We launched our Five Year Strategy in April 2018, which identified four main strategic outcomes to improve: population health outcomes, experience of care, staff experience and improve value. This complements the NHS Long Term Strategy and sets out our direction of travel.

We provide a wide range of community health and mental health inpatient services to children, young people, adults of working age, and older adults in The City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton. We provide Forensic services to the whole of North East London. We provide services in urban and rural settings, sometimes in our inpatient units, but mostly in the community close to where people live. Integrated care is key in making the best use of resources and providing effective care.

East London NHS Foundation Trust has achieved its third consecutive ‘Outstanding’ rating from the Care Quality Commission; the first Community and Mental Health Trust to achieve this rating for a third time. We were named in the HSJ’s Top 10 best places to work in healthcare and were voted Provider Trust of the Year in 2018.

We strive to ensure that staff feel valued by the Trust and as they are truly pivotal in delivering better outcomes for our patients and service users. Our aspiration is to help to make ELFT the best place to work. This Trust is clinician-led and provides the highest possible level of clinical expertise throughout its services. We pride ourselves on our service user involvement. A service user will be on your assessment centre and interview panel if you are invited to meet us.

We especially welcome people with lived experience of health difficulties, with insight and understanding of different backgrounds, cultures and lifestyles in our population as we believe that this will equip staff to deliver a high standard of care to our service users and patients.

ELFT Is committed to being a diverse organisation and our workforce is reflective of the population and communities we serve. We believe that having colleagues with a range of backgrounds and life experiences enriches and adds value to the outcomes we have set out to achieve. Having partnered and endorsed by organisations who are representative and experts in various areas of equality and diversity, we can ensure we are meeting the pre-set standards all the way from recruitment stage throughout the career journey of our employees by being accessible, having fair inclusive practices and a host of staff networks to support, nurture and celebrate our valued staff in the workplace.

Other reasons to apply

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.

As part of the relocation scheme we presently have, the Trust could support you with offering up to £8,000 for removal and associated expenses. This is subject to change and terms and conditions apply.

AI in applications

If you use AI or other tools to assist in writing your job application, make sure you add your own personal touch especially in the supporting information section. AI can make writing easier, but it doesn’t fully understand the position you’re applying for and might generate false or misleading information. Applications written only by AI often sound generic and may not show your real skills, knowledge, or experience. It’s important to write your supporting statement in your own words. East London NHS Foundation Trust does not recommend relying only on AI, as it could negatively impact on your chance of success in the application process.

We carefully check applications to make sure no one has an unfair advantage, and we verify all references. At the interview, you’ll be asked about your experience, so be honest and ensure everything in your application is accurate. Please remember that using AI during the interview is not allowed.

If you like the sound of ELFT, don’t waste a moment. We sometimes close adverts early if there is a high response, so apply now!

As part of our recruitment process we may be required to share information you provide on the application form with NHS Counter Fraud Authority (NHSCFA) and/or other organisations for the purpose of the prevention, detection, investigation and prosecution of fraud or any other unlawful activity affecting the NHS. We also use third party providers to check and verify your qualifications who may be contacting you on our behalf to verify the same..

If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion. You must provide professional email addresses for all referees as we will contact them as soon as an offer has been made. Please note we do not request references prior to interviews. All applications made through NHS Jobs account will be processed by TRAC System. Please note that some emails may go to your spam/junk mailbox so make sure you check this regularly.

Find us online at www.elft.nhs.uk | Find us on Facebook | Follow us on @NHSELFT

Apply for this job