Care Coordinator Prescription Clerk

To process repeat prescriptions on a daily basis

ensuring compliance with the Prescription Hub protocols and standard operating

procedures. All in an acceptable timeframe.

To deal with prescription queries from patients,

carers, GP practice staff, community pharmacy staff, appliance suppliers, care

home staff and healthcare professionals.

Perform good house-keeping of repeat medication, e.g.

medication reconciliation, medication synchronisation, removal of old

medication as guided by the pharmacy technicians/pharmacists.

Effectively liaise with external

services, i.e. Community Pharmacies

Providing patients with high quality,

easy to understand information to assist them in making choices about their

care and assisting with queries around medication with support of the PCN

Pharmacy Team.

Proactively identifying patients through

admissions and discharge data

Creating and maintaining accurate and

relevant records, including in patient medical records and communicate progress

or issues with managerial or clinical staff as appropriate

To provide excellent customer care,

demonstrating empathy, patience, and a holistic approach to patient care, with

commitment to follow-through care plans and build effective working

relationships

Coordinating the monitoring of patients

long-term conditions where appropriate

We are looking to recruit 1 member of staff to work the following hours

9:30-5:30 (30 minute break)

To process repeat prescriptions on a daily basis

ensuring compliance with the Prescription Hub protocols and standard operating

procedures. All in an acceptable timeframe.

To deal with prescription queries from patients,

carers, GP practice staff, community pharmacy staff, appliance suppliers, care

home staff and healthcare professionals.

Perform good house-keeping of repeat medication, e.g.

medication reconciliation, medication synchronisation, removal of old

medication as guided by the pharmacy technicians/pharmacists.

Effectively liaise with external

services, i.e. Community Pharmacies

Providing patients with high quality,

easy to understand information to assist them in making choices about their

care and assisting with queries around medication with support of the PCN

Pharmacy Team.

Proactively identifying patients through

admissions and discharge data

with patients, their families or carers and the Multi-Disciplinary Team (MDT),

to capture patient needs and wishes, support the development of Personalised Care

Support Plans (PCSP) for each patient and help identify and highlight

medication compliance and concordance issues.

Attend and contribute to MDT as required

(e.g., care home residents).

Creating and maintaining accurate and

relevant records, including in patient medical records and communicate progress

or issues with managerial or clinical staff as appropriate

Working closely with GP practices and

PCN healthcare staff to identify and work with a cohort of people to support

their personalised care requirements

To provide excellent customer care,

demonstrating empathy, patience, and a holistic approach to patient care, with

commitment to follow-through care plans and build effective working

relationships

Coordinating the monitoring of patients

long-term conditions where appropriate

Work with patients to understand their level of

knowledge, skills and confidence when engaging with their health, wellbeing and

prescribing needs

To support in the delivery of Quality

and Outcomes Framework, enhanced services and other service requirements on

behalf of the PCN

To contribute to public health campaigns

(e.g. flu and Covid vaccination clinics)

To understand the common need and

safeguarding issues of vulnerable patient groups, including the elderly;

housebound and those with long term conditions including physical and mental

disabilities

To undertake all mandatory training and

induction programmes

To attend a formal appraisal with your

manager at least every 12 months. Once

performance/training objectives have been set, progress will be reviewed on a

regular basis so that new objectives can be agreed.

To work weekends as and when required

Severnvale PCN (Primary Care Network) comprises four GP practices in South Gloucestershire delivering services to a population of circa 34,000 patients which includes 8 care homes. We are an enthusiastic, dynamic, and friendly PCN who constantly strive to improve patient pathways and health care outcomes.

The PCN team includes a Clinical Director, a PCN Manager, a Community Frailty Practitioner, a Care Coordinator, 4 Clinical Pharmacists, , 7 Care Coordinator Prescription Clerks, 2 dedicated Social Prescribing Link Workers and First Contact Physiotherapists

Skills & Knowledge

Other

Qualifications

Desirable: - NVQ Level 2 or 3 in Health and Social Care

Experience

Essential: - Experience of customer/patient contact and ability to use initiative and work independently prioritising workload and managing deadlines

Desirable: - Experience in a Practice or health and social care role or a pharmacy