Care Coordinator - Marshall PCN

1.

Works within the primary care

team, contributing to leadership of service evaluation and research to promote

quality improvement activity.

2.

Works with the Practices

Patient Participation Group to support communication with the wider patient

community.

3.

Collaborates with other members

of the team, patients and their carers when managing and coordinating care.

4.

Uses healthcare technologies to

optimise service delivery, patients access, and continuity of care

responsibilities include but are not limited to the following:

1.

The focus of the role will be to provide admin support

directly to GP practices within Marshalls PCN.

2.

To work with the GPs and other primary care

professionals within the practice to provide support for the call and recall of

patients on long term condition registers for the Quality and Outcome

Frameworks and Local Enhanced Services and PCN Directed Enhanced Services

ensuring targets are met.

3.

To support the practice in promoting Public Health

Initiatives and Campaigns.

4.

To actively support the practices activities around

immunisations including the delivery of childhood immunisations, influenza and

covid vaccination programs.

5.

To support practices in the identification of

carers. To signpost and provide support and information.

6.

To support practices in contacting the

hard-to-reach patients and those that do not respond to communications.

7.

To support patients to utilise decision aids, help

create single personalised care and support plans, in line with best practice.

8.

To help people to manage their needs through

answering queries, making, and managing appointments

9.

To provide coordination and navigation with the aid

of digital tools for people and their carers across health and care services.

Including increasing the uptake and use of the NHS App and other applications

to promote the practice and the additional roles and services being provided

from practices.

10. To support

the coordination and delivery of MDTs within the PCN.

Havering Marshalls PCN consists of four GP practices in Romford,

totaling approximately 50,000 patients

Scheme (ARRS) the PCN has expanded traditional GP services by employing individuals

to undertake various roles in order to provide more proactive, personalised and

integrated care for patients registered at the four practices. Our ARRS team

consists of Care Coordinators, Physiotherapists, Dietitian, Pharmacists,

Pharmacy Technicians and Social Prescribers, as well as our leadership team

which includes two Clinical Directors, PCN Manager, and Digitial & Transformation

Lead.

Experience

Qualifications

Essential: - GCSE grade A-C in English & Maths