Care Coordinator
Haslington Surgery
Crewe, CW1 5QYView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
9 October 2026
9 days leftJob description
An exciting opportunity has arisen to work within Haslington Surgery. We are seeking a motivated, innovative Care Coordinator, ideally with recent exp...
- To support the admin team with Urgent and Non urgent referrals.
- Involvement in patient tasks and email responses.
- Management of the patient Home Visit request book.
- Act as Patient Complaint first point of contact.
- Work closely with the management team, to prioritise clinical team workload.
- To make effective use of the Clinical Team appointments book, contacting patients using all IT packages.
- Processing of patient records.
- Arranging clinical meetings and providing meeting minutes.
- Taking ownership of patient information boards and screens.
Utilise population health intelligence to
proactively identify and work with a cohort of patients to deliver
personalised care.
Support patients to utilise decision aids in
preparation for a shared decision-making conversation.
Holistically bring together all of a persons
identified care and support needs, and explore options to meet these
within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person.
Help people to manage their needs through
answering queries, making and managing appointments, and ensuring that
people have good quality written or verbal information to help them make
choices about their care.
Support people to take up training and
employment, and to access appropriate benefits where eligible.
Support people to understand their level of
knowledge, skills and confidence (their Activation level) when engaging with their health and wellbeing, including
through the use of the Patient Activation Measure.
Assist people to access self-management
education courses, peer support or interventions that support them in
their health and wellbeing and increase their activation level.
Explore and assist people to access personal
health budgets where appropriate.
Provide coordination and navigation for people
and their carers across health and care services, working closely with
social prescribing link workers, health and wellbeing coaches, and other
primary care professionals.
Support the coordination and delivery of MDTs.
is a two Partner practice, located in a small village in Cheshire. We have two salaried GP's, four Nurses and one GPA. This is supported by
a Practice Manager and Senior Receptionist working with a small administration
and reception team. We form part of the local SMASH PCN group of Surgeries,
working together to focus on local patient care and to deliver local services.
Together we are a friendly team who work
closely and meet on a regular basis to promote continuous learning and
professional development for all.
We are supportive of stretch and challenge, of all team members and roles.
More recently we have been involved with the training of new Nurses, with the Cheshire and Merseyside training hub.
Our patient population is rapidly expanding, due to new housing developments in the local area, and we are currently in the process of extending the surgery to meet these needs.
Qualifications
Essential
- NVQ Level 3 or equivalent level of knowledge in office procedures
- Experience of working under own direction
- Experience in a patient focused environment
- Evidence of experience in wide range of administrative systems and software programmes
- Experience of planning and organising complex meetings/agendas
- Evidence of working with IT systems
- Evidence of ability to support collation and analysis of data
- Excellent verbal and written skills
- Ability to provide and receive complex information
- Excellent interpersonal skills
- Demonstrable ability to show kindness and compassion
- Demonstrate ability to reflect and learn from situations
- Identifies difficulties as challenges and works with others to identify solutions
- Demonstrates co-operative team working and awareness of the roles of other professionals
- Able to work on own initiative, organising and prioritising own workload to set deadlines
- Ability to adapt and change approach as circumstance dictates
- Persistence and ability to keep going in difficult situations and with complex and uncertain pieces of work
- Understanding of and commitment to equality of opportunity and good working relationships
- An ability to maintain confidentiality and trust
- Can do attitude, able to maintain positivity in the face of adversity
Desirable
- Experience of supporting service improvement
- Previous experience in NHS, Primary Care, Local Authority role
- Experience of using a medical software package e.g. SystemOne and EMIS Web
- Proven track record of effective use of networking and influencing skills
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
25 September 2026
Last checked
28 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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