Care Coordinator

Overall purpose of the post

To work closely with our PCN practices and the

multidisciplinary team to provide a central co-ordination role in patient care

planning and delivery, mostly but not exclusively in the context of the

Networks Home Health Programme.

Post

Title: PCN Care Coordinator

Reporting to: Network

Manager and Practice Manager

Accountable to: PCN Board

Working

hours: 40 hrs per

week (12 months contract: Sabbatical cover)

£16.23 an hour.

Overall purpose of the post

To work closely with our PCN practices and the

multidisciplinary team to provide a central co-ordination role in patient care

planning and delivery, mostly but not exclusively in the context of the

Networks Home Health Programme.

Key responsibilities of the post

co-ordinate care packages for patients and their carers as identified by

clinicians across health, social care and mental health services as

appropriate.

a single point of access for staff & service users.

of care and act as a point of contact for families, residents, and

professionals for identified patients in your caseload.

and liaise with the PCNs clinicians and Allied Professionals as needed.

people to manage patients needs through answering queries, making and

managing appointments, and ensuring that people have good quality

information to help them make choices about their care.

people to access self-management information, interventions that support

them in their health and wellbeing and increase their activation.

support the PCNs activities around immunisation including the delivery of

the Covid 19 vaccination programme.

the Clinical Lead and support the further development of new services

including the Home Health Programme

support and coordinate monthly, quarterly, annual dashboard data, KPIs and

additional target related performance reports.

the coordination and delivery of MDTs including minute taking.

prepare and submit data for returns to monitoring bodies

data and communicate data outcomes

patients records.

in the production of information for auditing purposes

To

undertake any other duties commensurate to the role, particularly supporting

new ways of working including remote working.

Attend

all relevant and required training and comply with Network arrangements for

continuing professional development.

Support

PCN Locality work steams

To

support call and recall i.e. Covid-19 booster vaccine, flu jab.

support Patient Participation Groups

Supporting

patients to use surgery pods and other online services

support patients with long term health conditions

We aim is to keep quality

high, services equitable and bureaucracy low in a partnership of mutual trust,

respect and vision.

You will be part of a team dedicated

to the delivery of high-quality health care whilst instigating/engaging-in

initiatives to tackle the wider determinants of ill-health.

You will be part of a

team working together in a collaborative model, to maximise the benefits to our

patients and community, while preserving the integrity and working practices of

each of our member Practices.

Performance management and appraisal

You are expected to participate in individual performance

management process and reviews.

Personal development and training

We actively encourage development and are committed to offering

learning and development opportunities for all full-time and part-time

employees. To support this you must attend all statutory and mandatory training

as required.

Health and safety at work

have a responsibility to work within Bromley by Bow and Stepney Health CIC Network health

and safety policies and procedures to ensure that a safe working environment

for patients, visitors and employees is maintained.

Infection control

It is your responsibility to adhere to Bromley by Bow and Stepney Health CIC Network and Practice infection control polices and

guidelines in order to promote cleanliness and reduce infections.

Confidentiality and data protection

You are expected to comply with all policies and procedures

related to confidentiality and data protection and to work in accordance with

relevant data protection legislation.

Risk management

are expected to be familiar with the Bromley by Bow and Stepney Health CIC Network risk

assessment and risk control processes and procedures and to report accidents or

incidents promptly.

Conflict of interest

You are required to declare any interest, direct or indirect

with contracts involving the Bromley by Bow and Stepney Health CIC Network and should not further your

private interests in the course of your work with the Network.

Equality and diversity

We value equality and diversity in employment and in the

services we provide. We will work hard to ensure that all job applicants,

employees and service users are treated fairly and valued equally regardless of

sex, marital status, domestic circumstances, age, race, colour, disablement,

ethnic or national origin, social background or employment status, sexual

orientation, religion, beliefs, HIV status, gender reassignment, political

affiliation or trade union membership. You are responsible for understanding

and adhering to Bromley by Bow and Stepney Health CIC Network policies and procedures regarding

the promotion of equality for staff and service users.

Code of conduct

You are expected to follow the Bromley by Bow and Stepney Health CIC Network code of

conduct for employees and managers.

Safeguarding adults and children

You must make yourself aware of your responsibilities to

maintain the wellbeing and protection of vulnerable children and adults. If you

have reason for concern that a patient is at risk you should escalate this to

an appropriate person, such as your manager, a safeguarding lead or any other

appropriate colleague.

of this Job Description

This job description seeks to outline the key

duties and responsibilities of the post; it is not a definitive document and

does not form part of the Statement of Main Terms of Employment (SMT). The job

description will be reviewed on an annual basis.

The post holder may, with their agreement, which

should not reasonably be withheld, be required to undertake other duties as

required, which fall within the grading of this post, to meet the needs of this

developing programme of work.

We will select people who have the

following skills, knowledge or experience and we may ask you to tell us about

these at interview. When you fill in your application form you should use

examples to show us that you have these skills and experience. Examples can be

from past jobs or from activities in your life.

We are

Bromley by Bow Health Partnership Comprising of 4 GP practices within East London (BBB Health Centre, XX Place Surgery, St Andrews and St Pauls Way Health Centre)

St Andrews Health Centre is based in Bow in East London and we recently merged with St Pauls Way Medical Centre.

We have a combined list size of 33,000 patients and have over 54,000 patients within our PCN demographic.

Please see a link for our website: Bromley by Bow Health Partnership - We are committed to creating healthy communities.

Qualifications

Experience