NHSCloses in 12 days

Care Coordination Administrator

City Health Care Partnership CIC

Willerby, Hull, HU10 6DTView on map(opens Google Maps in a new tab)

Salary

£25,760 to £27,476

Contract

Permanent

Hours

Not specified

Closing date

17 September 2026

12 days left

Job description

This is a great opportunity to build healthcare administration skills while helping patients access the right support. You will be part of the Care Co...

  • Manage incoming calls, emails and digital referrals within agreed timescales
  • Check referral information and book or update patient appointments
  • Give clear non-clinical information and signpost people to appropriate services
  • Maintain accurate, confidential patient records across several computer systems
  • Prioritise competing tasks and escalate clinical, safety or service concerns appropriately

What we're looking for: You will need a Level 3 qualification in Business Administration or Customer Services, or equivalent knowledge and experience. You should have office administration experience, strong keyboard skills and confidence using Microsoft Office. You will communicate clearly and respectfully, organise your workload and maintain accuracy under pressure. We welcome transferable experience from customer service, contact-centre or administrative roles. Training, guidance and supervision will support you in following local procedures. We welcome applications from all backgrounds and communities, and value fairness, respect, inclusion, teamwork and your ideas for improvement.

Please refer to the job description and person specification attached to this job advert for more information

At CHCP, we're passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you'll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard;at CHCP you have a real voice.

Compassion is at the heart of our business; our colleagues work together to deliver first class healthcareto thousands of people. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.

CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the 'CHCP Perks and Rewards' link.

Qualifications

Essential

  • NVQ level 3 in Business Administration/Customer Services or equivalent level of knowledge and experience
  • Word processing to RSA 3 standard or able to demonstrate this level of skill

Knowledge

Essential

  • Comprehensive knowledge of a range of administration procedures and practices
  • Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook and EPR systems
  • Information governance/confidentiality/GDPR in a healthcare setting

Desirable: - Knowledge of SystmOne functions and other clinical reporting systems; - Knowledge of referral pathways and clinic/appointment booking processes

Experience

Essential: - Previous experience of working in an office environment and carrying out general office/administrative duties

Desirable

  • Previous experience of patient appointment booking systems e.g. SystmOne
  • Experience of high-volume telephone / contact-centre style work and dealing with distressed or challenging callers
  • Experience of processing referrals and managing a shared inbox/work queue
  • Experience of using multiple systems simultaneously and maintaining accuracy under pressure

How to apply

Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.

Provenance

Source

NHS Jobs

First seen

3 September 2026

Last checked

5 September 2026

Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.

About the employer

CHC
City Health Care Partnership CIC

NHS organisation

This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.

We would like to set one optional cookie that recognises your browser when you come back, so we can tell returning visitors from new ones. It stays off unless you say yes, and you can change your mind at any time. Cookies that keep you signed in are always on. Read our cookie policy