Care Co-Ordinator / Administrator
The Ross Practice
Harlow, CM18 6LYView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
16 November 2026
28 days leftJob description
The Ross Practice has a fantastic opportunity for a Care Co-Ordinator to join our committed team. This role ensures that patients receive coordinated ...
Collaboration: Work collaboratively with social prescribing link workers,
and other health professionals as needed. Work closely with other members of
the Primary Care team.
Data Management: Ensure the accuracy, completeness, and consistency of
patient data.
Compliance Monitoring: Assist in ensuring compliance with the Quality and
Outcomes Framework (QOF),
Data Audits: Participate in regular audits and data quality checks to
identify and resolve discrepancies.
Meeting Coordination: Co-ordinate and minute Adult and Child
Multi-Disciplinary Team Meetings (MDT) and weekly Care Home Meetings.
Review Scheduling: Invite and book
reviews for Serious Mental Illness, Learning Disability, Long Term Conditions
and Severe/Moderate Frailty.
Patient Support: Support patients self-referring and invite and book
Carer reviews.
Carer Support: Provide signposting for Carers, e.g., to the social
prescribing team.
Proactive Initiatives: Take initiative to identify areas for improvement
in patient care and data management processes and implement solutions to
enhance overall efficiency and effectiveness.
Additional Roles: Perform any other roles as deemed necessary to support
the delivery of care to the Practice and PCN population.
Knowledge of Regulations: Understanding of healthcare data standards and
regulations.
Private insurance - to manage and plan the Practice private insurance and SARs
The Care Coordinator plays a key role in supporting patients to navigate and access health and care services within the GP practice and wider healthcare system.
The post holder will coordinate care and support for patients, particularly those with:
- Long-term conditions
- Frailty
- Complex health needs
- Mental health conditions
- Social vulnerabilities
The Care Coordinator will work collaboratively with the multidisciplinary team (MDT), community services, social care, voluntary organisations, and carers to ensure patients receive timely, person-centred, and coordinated care.
- Coordinate patient care across health and social care services
- Support continuity of care for patients with complex needs
- Assist patients in navigating healthcare services
- Support delivery of personalised care plans
- Monitor and follow up actions from MDT meetings
- Ensure patients are referred to appropriate services
- Contact patients to arrange appointments, reviews, and follow-up care
- Support patients to engage with health and wellbeing services
- Assist vulnerable patients to access appropriate support
- Identify barriers to accessing care and escalate concerns where appropriate
- Provide non-clinical support and information
Multidisciplinary Team (MDT) Working
- Participate in MDT meetings
- Coordinate actions arising from MDT discussions
- Liaise with:
- GPs
- Nurses
- Social prescribers
- Community teams
- Care homes
- Social services
- Voluntary sector organisations
Long-Term Condition and Frailty Support
- Support proactive management of patients with long-term conditions
- Assist with recalls and monitoring
- Support care planning for frail patients
- Help identify patients requiring additional support
Care Home Support
- Assist with coordination of care for care home residents
- Support ward rounds and follow-up actions
- Communicate with care home staff and families where appropriate
- Maintain accurate patient records
- Document patient contacts and care coordination activities
- Manage tasks and workflow appropriately
- Support audits and reporting requirements
- Assist with service improvement initiatives
The post holder must
- Recognise safeguarding concerns
- Follow safeguarding procedures
- Escalate concerns promptly to appropriate clinicians or agencies
The post holder must comply with
- UK GDPR
- Data Protection Act 2018
- NHS Confidentiality Code of Practice
- Practice information governance policies
Patient information must be handled securely and confidentially at all times.
Accessible Communication
The practice will comply with the Accessible Information Standard.
The Care Coordinator should
- Identify communication needs
- Support accessible communication methods
- Arrange interpreters or support where required
The Ross Practice located in Harlow with easy access to the M11 and train
services.
We are made up of 4 Partners, nursing team, management team and a
supportive administration team.
We are part of Harlow South PCN.
CQC 'good' rating last inspected in May 2026.
We are a SystmOne Practice which also operates AccuRx and Ardens.
If you would like to discuss this role in more detail please contact Beth
Qualifications
Essential
- Qualifications
- Good standard of education including English and Maths
- Skills and Experience
- Excellent communication and interpersonal skills
- Organisational and coordination skills
- Ability to work independently and within a team
- IT literacy
- Ability to prioritise workload
- Experience dealing with vulnerable individuals
- Knowledge
- Understanding of patient confidentiality
- Awareness of health and social care services
- Understanding of person-centred care
- Personal Qualities
- Compassionate and empathetic
- Professional and reliable
- Flexible and adaptable
- Patient-focused
- Good problem-solving skills
Desirable
- Experience in healthcare, social care, or community support roles
- GP practice or NHS experience
- Knowledge of long-term conditions and frailty
- Experience with clinical systems such as:
- EMIS Web
- SystmOne
- Understanding of safeguarding procedures
- Knowledge of local community services
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
16 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Similar roles
Explore related