Cardiology Clerical Officer

Provide an efficient, effective and high-quality administrative and reception service within the Cardiology Department

Act as a professional and welcoming first point of contact for patients, relatives, carers and visitors, providing appropriate non-clinical information and responding to queries sensitively and efficiently.

Coordinate patient appointments, maintaining booking systems, databases and appointment diaries, and ensure patients receive accurate and timely appointment information.

Make appropriate adjustments to appointments and schedules in response to clinical requirements and day-to-day service changes.

Receive, process and distribute departmental post and correspondence, ensuring information is handled accurately, confidentially and within appropriate timescales.

Maintain accurate, confidential and up-to-date patient records, clinical documentation and administrative information in line with information governance requirements.

Ensure the Cardiology reception and administrative areas are safe, organised, clean and welcoming, reporting any faults, hazards or environmental concerns appropriately.

Monitor office and departmental supplies, maintain accurate stock records, raise requisitions and support the receipt and distribution of deliveries.

Collect, maintain and update departmental activity data, statistics and administrative records, ensuring confidentiality is maintained

Provide an efficient, effective and high-quality administrative and reception service within the Cardiology Department, in accordance with NHS, Trust and departmental policies and procedures.

Act as a professional and welcoming first point of contact for patients, relatives, carers and visitors, providing appropriate non-clinical information and responding to queries sensitively and efficiently.

Coordinate patient appointments, maintaining booking systems, databases and appointment diaries, and ensure patients receive accurate and timely appointment information.

Make appropriate adjustments to appointments and schedules in response to clinical requirements and day-to-day service changes.

Receive, process and distribute departmental post and correspondence, ensuring information is handled accurately, confidentially and within appropriate timescales.

Maintain accurate, confidential and up-to-date patient records, clinical documentation and administrative information in line with information governance requirements.

Ensure the Cardiology reception and administrative areas are safe, organised, clean and welcoming, reporting any faults, hazards or environmental concerns appropriately.

Monitor office and departmental supplies, maintain accurate stock records, raise requisitions and support the receipt and distribution of deliveries.

Collect, maintain and update departmental activity data, statistics and administrative records, ensuring confidentiality is maintained.

Work collaboratively with the wider Cardiology team to support effective patient pathways, service delivery and the continuous improvement of administrative processes.

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Qualifications

Essential: - GCSE's in English Language & Maths (Minimum Grade C / Level 4-9) or equivalent qualification

Desirable: - NVQ Business Administration Level 2 or relevant equivalent experience/qualification

Skills

Essential: - Good working knowledge of Microsoft Office and general IT systems

Knowledge

Desirable: - Experience of NHS patient administration or booking systems

Experience

Essential: - Previous experience working in an administrative, clerical, reception or customer-facing role