Call Handler
Derbyshire Community Health Services NHSFT
Derby City, DE1 2QY
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
15 September 2026
12 days left
Job description
Are you looking for a job where you can make a difference? The Community Access Point Call Centre is looking for a dynamic, enthusiastic and motivated...
To respond and co-ordinate calls and electronic referrals from the general public, healthcare professionals and other agencies nationally.
Ensuring timely and accurate passage of information to Community Services via the Community Access Point Call Centre using Systm1 and other computerised systems, ie Microsoft Excel.
Although previous call centre experience would be beneficial, full in-house training will be provided to support the successful applicant in fulfilling this role.
We are currently working as a hybrid model so staff have the option to flexibly work either in the office base or at home, but with the requirement to come in to the office base for meetings/training, etc, when necessary.
Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.
We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.
Education, Qualifications and Training
Essential
- 3 GCSE's or equivalent Grade C or above including Maths and English
Desirable
- RSA II text processing or equivalent
Experience and Knowledge
Essential
- Proficient in MOS packages, i.e word and excel
- Relevant experience of working in a call centre environment or similar background
Desirable
- Previous NHS experience
- Knowledge of use of Systm1
Skills and Attributes
Essential
- Excellent verbal and written communication skills
- Ability to work within a team
- Ability to work on own initiative, within procedural guidelines
Aptitude and Personal Qualities
Essential
- Empathetic approach
- Ability to work under pressure
- Ability to prioritise and process calls efficiently
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 September 2026
Last checked
3 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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