Call Handler

• A customer/patient focused environment.
• Excellent communication and interpersonal skills.
• Fast, accurate keyboard skills
• Proven experience of accurate database input
• Daily use of Microsoft Word/Office packages and email.
• Good verbal and written communication skills.
• Ability to be self-directed, motivated and to contribute positively within a team.
• Well organised and structured.
• Demonstrate flexibility in the role to meet the needs of the service.
• Facilitate excellent customer service, in person and on the telephone
• Provide proactive administration service to support the Team Manager including typing/checking documentation, processing mail, photocopying, scanning etc.
• Provide agreed levels of support to the service in the absence of other administrative staff.
• We would like to recruit a Call Handler who is flexible, responsive, motivated, well organised, adaptable and have a keen interest in providing an equitable service.
• The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.

Essential

• NVQ 3 in Care, Customer Care or Business Administration or commitment to work towards

Essential

• Experience of working within a mental health setting
• Person centred care

Desirable

• Safeguarding
• Carer needs

Essential

• Good interpersonal and communication skills
• Literacy skills
• Numeracy skills
• Excellent IT skills
• Time Management

Desirable

• Record keeping skills
• Ability to prioritise