Call Agent - Band 2 (Full Time)
Coventry and Warwickshire Partnership Trust
Coventry, CV2 2TEView on map(opens Google Maps in a new tab)
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
30 October 2026
10 days leftJob description
Call Agent - Band 2 Adult Mental Health Services Based at the Caludon Centre Adult Mental Healthis looking for an enthusiastic and self-motivated peop...
Specifically the role supports the call handling, admin processes and worklists for the Adult Mental Health Front Door.
You will adhere to procedures and processes within service timescales, whilst operating within a busy and demanding environment.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
The essential requirements include a good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. The successful candidate will be educated to GCSE level, keyboard and IT skills are essential, with experience of Word processing, excel data entry & email.
For the most efficient way to apply for this post please apply on line. Applications are automatically forwarded to the recruitment team from the website.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support groups
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
QUALIFICATIONS
Essential: - GCSE Pass grade 4 or above in English & Maths (or equivalent); - Level 2 in customer service or equivalent level of experience
KNOWLEDGE & SKILLS
Essential: - Excellent IT skills; - Ability to pay attention to detail; - Good Communication Skills both written and verbal
EXPERIENCE
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience within call centre environment
- Dealing with inbound / outbound telephone calls
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
16 October 2026
Last checked
20 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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