NHSCloses in 15 days

Business Support Administrator

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Newport, PO30 1BAView on map(opens Google Maps in a new tab)

Salary

£25,760 to £27,476

Contract

Fixed-Term

Hours

Not specified

Closing date

8 November 2026

15 days left

Job description

We are recruiting for a Business Support Administrator to join our Community Mental Health Service and Access to Intervention Team on the Isle of Wigh...

Please see JD for full description of main duties and tasks.

The post holder will be responsible for providing effective and efficient clerical and administrative support to teams of healthcare professionals, as part of an integrated admin service across the Cluster. The role will involve a high level of organisational skills and excellent working knowledge of administrative procedures and IT systems used within the Trust. The post holder could be the first point of contact for the services and therefore requires clear communication and liaison skills. They will be responsible for managing and prioritising their own workload and will be required to use their own initiative.

To work as a member across the cluster administrative team providing extensive secretarial and administrative support to the to the team and be responsible for the effective management and efficient working of non-clinical aspects of the Service in accordance with all Trust policies and procedures.

Be an active and dynamic part of the integrated administrative team. The post holder will be responsible for supporting the delivery of service objectives for the Cluster.

To provide focus and support to the Cluster Lead on business objectives - performance, governance, workforce, service improvement, information management, business continuity, communications, finance, and risk.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Qualifications

Essential

  • Accredited secretarial / admin / business qualification or course (e.g. RSA, NVQ Level 3, BTEC, European Computer Driving Licence or equivalent level of experience.
  • Secretarial/administrative experience in a clinical or similar environment (e.g. NHS, Local Authority, Social Services, Care Home DSS etc.)

Desirable: - NVQ3 Administrations or NVQ Customer Care.

Experience

Essential

  • Must be numerate and able to provide statistical data clearly and accurately.
  • Understanding of Confidentiality and data protection.
  • Knowledge of statistical analysis via IT systems and producing reports often relating to complex information.
  • Demonstrated literacy and numerate to GCSE level
  • Communication skills level 1 or equivalent.
  • Demonstrated ability of dealing with complex situations.
  • Demonstrated polite and professional telephone manner.
  • Demonstrated ability to maintain confidentiality
  • Customer care skills.
  • Be computer literate and have good working knowledge of Windows packages including Word/Excel.
  • Able to prioritise workload and deal with pressured situations. Good numeric and literacy skills
  • Experience of working in a Customer Service environment.
  • Good knowledge of administrative policies and procedures.

Desirable

  • Empathic approach. Friendly & approachable.
  • Ability to present information clearly and systematically both verbally and in writing.
  • Demonstrated good communication skills required with staff/clients/ patients occasionally resolving difficult situations or complaints.
  • Information Processing / collection and collation of information.

How to apply

Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.

Provenance

Source

NHS Jobs

First seen

23 October 2026

Last checked

24 October 2026

Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.

About the employer

HAI
Hampshire and Isle of Wight Healthcare NHS Foundation Trust

NHS organisation

This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.

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