Business & Project Co-Ordinator

• Lead and co-ordinate multiple service improvement and transformation projects across CMHT and ALD services.
• Develop project documentation including business cases, project initiation documents (PIDs), project plans, risk registers and progress reports.
• Support directorate productivity, efficiency and quality improvement initiatives.
• Establish and maintain effective project governance arrangements and stakeholder engagement processes.
• Analyse and interpret complex performance and business information to inform decision-making and service development.
• Facilitate service redesign and process improvement activities using recognised improvement methodologies.
• Produce high-quality reports, presentations, communication materials and project updates for a range of audiences.
• Deliver training, workshops and engagement events to support project objectives.
• Monitor project outcomes, benefits realisation and transition into business as usual.
• Line manage Business & Project Administration Support staff, where applicable.

• Developing, implementing and monitoring project plans, business cases, risk registers and governance frameworks.
• Managing project timelines, milestones, risks, dependencies and reporting requirements.
• Working collaboratively with clinical teams, operational managers, corporate services, commissioners and external stakeholders to deliver agreed project outcomes.
• Leading service improvement initiatives using recognised methodologies such as process mapping, LEAN approaches and productivity improvement techniques.
• Ensuring co-production principles are embedded throughout project development and delivery.
• Supporting the development and implementation of policies, standard operating procedures and new models of service delivery.
• Providing expert advice and guidance on project management, business improvement and service redesign.
• Producing and presenting complex information in a clear and accessible format for senior managers, stakeholders and project boards.
• Monitoring and evaluating project benefits, outcomes and performance measures.
• Supporting communication and engagement activities, including newsletters, presentations, workshops and stakeholder events.
• Delivering training and coaching to services to support sustainable change and continuous improvement.
• Line managing designated staff and contributing to workforce development, supervision and performance management processes.
• Maintaining effective relationships with internal and external stakeholders to support innovation, service development and organisational objectives.

• We're Kind
• We're Fair
• We Listen
• We Care

Essential

• Degree level or equivalent vocational / professional qualification or relevant experience.
• Evidence of knowledge/training in project management techniques e.g. Prince, process mapping, demand and capacity modelling.

Essential

• Substantial experience within a business support role and relevant experience in a project management role.
• Experience of gathering and analysing data from a wide variety of sources and using a variety of software packages.
• Demonstrable experience of affecting change, process redesign and establishing monitoring/evaluation mechanisms within an NHS setting.

Desirable

• Experience of working within the NHS and Community Mental Health & ALD Services.
• Good working knowledge of the wider NHS agenda, including NHS targets and national initiatives.
• Experience of management of staff and budgets.

Essential

• Excellent project management and organisational skills, with the ability to manage multiple workstreams and meet competing deadlines.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and present findings clearly.
• Excellent communication and stakeholder engagement skills, including the ability to influence and build effective working relationships at all levels.

Desirable

• Ability to facilitate service improvement and change management initiatives using recognised improvement methodologies.
• Proficiency in Microsoft Project, Visio and other project management software applications.
• Experience of line management, coaching and supporting staff development.