Business Manager

• Support the development and implementation of the practice's

• Lead on business development opportunities and service improvement

• Monitor and improve operational performance across the practice.
• Analyse performance, financial, and workforce data to inform

• Support the development of systems and processes that improve

• Foster a positive, supportive, and inclusive workplace culture.
• Lead and motivate teams to achieve organisational objectives.
• Support staff engagement, wellbeing, retention, and workforce

• Work collaboratively with managers to address operational

• Oversee projects aimed at enhancing patient experience and

• Monitor patient feedback and complaints, ensuring learning is

• Support the practice in identifying opportunities for innovation

• Promote effective use of digital technology and modern ways of

• Produce reports and business cases for the leadership team as

• Ensure compliance with relevant policies, procedures, and

• Support the development and implementation of the practice's strategic plans and objectives.
• Lead on business development opportunities and service improvement initiatives.
• Monitor and improve operational performance across the practice.
• Analyse performance, financial, and workforce data to inform decision-making and drive improvement.
• Support the development of systems and processes that improve efficiency and effectiveness.
• Foster a positive, supportive, and inclusive workplace culture.
• Lead and motivate teams to achieve organisational objectives.
• Support staff engagement, wellbeing, retention, and workforce development.
• Work collaboratively with managers to address operational challenges and identify opportunities for improvement.
• Oversee projects aimed at enhancing patient experience and satisfaction.
• Monitor patient feedback and complaints, ensuring learning is embedded and improvements are implemented.
• Support the practice in identifying opportunities for innovation and service development.
• Promote effective use of digital technology and modern ways of working.
• Produce reports and business cases for the leadership team as required.
• Ensure compliance with relevant policies, procedures, and governance requirements.

Desirable

• Degree or professional qualification in Business Management, Leadership, Healthcare Management, Human Resources, Finance, or a related field.
• Management or leadership qualification.

Essential

• Significant experience in a leadership or management role.
• Experience managing operational performance and delivering service improvements.
• Experience leading and motivating teams.
• Experience managing change within a complex organisation.
• Experience using data and performance indicators to inform decision-making

Desirable

• Experience working within primary care, healthcare, or an NHS environment.
• Experience in financial planning, budgeting, or business development.
• Experience writing reports, business cases, or project proposals.

Essential

• Positive, resilient, and adaptable.
• Professional and approachable.
• Self-motivated and proactive.
• Committed to promoting equality, diversity, and inclusion.
• Able to work under pressure and manage competing priorities.
• Demonstrates integrity, accountability, and confidentiality.
• Enthusiastic about continuous improvement and organisational development.