Booking & Scheduling Assistant
Northern Care Alliance NHS Foundation Trust
Rochdale, OL12 0NBView on map(opens Google Maps in a new tab)
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
25 October 2026
6 days leftJob description
An exciting opportunity has opened up for a Band 2 Booking & Scheduling Assistant to join us at Rochdale Infirmary. With demand on our services at an ...
As a Booking & Scheduling Assistant your main duties will cover:
- Receiving and processing patient referrals
- Booking and changing appointments for patients either via a phone call, a text message, or an email
- Answering and signposting general enquiries from patients calling our appointments line
- Be confident using a computer and Microsoft Office
- Have an excellent telephone manner
- Be able to communicate effectively
- Strive to give our patients an excellent customer service
- Be enthusiastic, confident, and committe
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Qualifications
Essential: - Numeracy and literacy qualifications (at least A-C)
Desirable: - NVQ2 or equivalent clerical qualification; - EDCL or Computer skills qualification
Knowledga & Experience
Essential: - Experience of working in a Team; - Experience of working in a customer care environment; - Experience of time management/working to deadlines
Desirable
- Patient administration background
- Previous NHS experience
- Previous Administration Experience
- Previous customer service experience
- Call centre experience
- Knowledge of Patient Centre
Skills
Essential
- Maintain Confidentiality
- Keyboard skills
- Strong communication skills
- Ability to adapt to change
- Able to demonstrate the Trust Values
- Able to work in a high-pressure environment
- Computer skills including Microsoft Office
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
12 October 2026
Last checked
14 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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