Booking Office Coordinator

To provide a call centre function to

support patients in booking their healthcare appointments.

To support the administrative functions

within the booking office and, when appropriate, the wider organisation.

To provide managers with information

regarding booking trends and escalate when additional capacity is required, or

when a clinic is not being utilised efficiently.

The post holder will work as part of the Administration Team,

providing a full and confidential Day Surgery/Outpatient

appointment booking service for patients and clinicians ensuring wait

time targets and clinical targets are met and all capacity efficiently

used.

To monitor progress of referrals, identifying problems and taking

appropriate action to ensure efficient management of referrals.

To monitor and maintain waiting lists, ensuring adherence to the

NHS Charter and local and National access standards (e.g. 18

weeks referral to treatment).

To action theatre/clinic cancellations and re-scheduling patients

ensuring that clinical priorities are maintained and liaising directly

with consultants where capacity problems exist.

To manage the Pre-operative/follow-up appointments waiting lists

to ensure clinical priorities are maintained.

To negotiate with clinicians the need to flex clinic capacity to meet

new and follow-up clinical and wait time constraints, flexing

template capacity to achieve a balance between clinical priorities

and wait time targets.

To ensure that patients receive a supportive and responsive service

tailored to their specific needs particularly where barriers to

understanding exists.

To ensure accurate and timely data collection. Advising the

management team on the utilisation of clinic time and to suggest

ways of addressing these.

To communicate and maintain a collaborative working relationship

with all users of the Day Surgery/Outpatient service.

To Investigate and provide effective follow-up on patients who do

not attend (DNA patients).

To action new services on Choose and Book, setting up new

Directory of Service, mapping to PAS, including liaising with other

departments.

To provide the administration service associated to Medico-legal,

E.g. billing for information, requesting information from relevant

departments.

Tetbury Hospital is an independent healthcare provider in

the heart of the Cotswolds providing an established day surgery service to

patients who choose to have their NHS surgery.

The hospital is

highly regarded by our visiting consulting body who provide a wide range of

specialities including ophthalmic, general and gynaecological surgery.

The primary focus of

the hospital is the NHS services we provide across our outpatients, day surgery

and minor injury and illness unit. In

addition to our NHS funded services, we offer private health care to insured or

self-pay patients.

Tetbury Hospital Is a respected partner in the

Gloucestershire health and care system and valued by staff and patients for the

high quality, personalised care that we are proud to offer.

Tetbury Hospital Trust is ambitious about the future and is

committed to investing in our workforce to ensure they have the resources and

tools they need to deliver high-quality services.

Tetbury Hospital Trust provides high-quality, safe services

on behalf of the NHS and for private patients.

We are proud of our hardworking and committed people that

work together to put patient care at the heart of everything they do.

As an organisation, we pledge to listen, collaborate, and

value the role that all our people play in achieving our vision to always

deliver exceptional patient care.

If you are as passionate about patient care as we are, we

would love to hear from you.

Communication Skills

Essential: - Able to communicate effectively and articulately at all levels utilising appropriate media (written/verbal, electronic etc).; - Motivated and enthusiastic.

Qualifications

Essential: - Keyboard qualification, or practical experience.; - NVQ3 in customer care.

Desirable: - ECDL qualification or working towards.

Flexibility

Experience