Booking Centre Operative
University Hospitals of Leicester NHS Trust
Leicester, LE3 9QP
Salary
£25,272
Contract
Fixed-Term
Hours
Not specified
Closing date
4 September 2026
4 days left
Job description
X2 Full Time Positions at 37.5 Hours X1 Part Time Position at 20 Hours X1 Part Time Position at 15 Hours At University Hospitals of Leicester, our Boo...
- Answering all patient incoming calls to the Booking Centre.
- Dealing with patient written queries via Accurx.
- Making outbound calls to support patients to attend their appointments.
- Make appointments for GP blood tests.
- Point of contact for various specialties in UHL.
- Cancelling and rebooking appointments.
To provide excellentpatient care whilst answering telephones in a polite and courteous manner in line with departmental standards.
To be responsible for utilising the Hospital Booking Systems in order to carry out a variety of functions, including -
- Validating patient demographic details and updating as necessary
- Making, changing or cancelling outpatient appointments
- Updating computerised records of patient information in line with departmental and hospital policies and procedures.
- Understanding all information contained on the system to assist patients and staff with queries on the telephone
- To ensure that the department's Accurx inbox is checked and actioned in order of priority in accordance with departmental standards.
- To use initiative, discretion and diplomacy and act in such a manner as to maintain and protect patient confidentiality at all times.
- To have a working knowledge of booking rules specific to each clinic in line with national targets. To escalate any capacity issues to the capacity management team as necessary.
- To ensure that the department SMS replies are checked and action in order of priority in accordance with departmental standards.
- To provide a central point of enquiry for General Practitioners, Secretaries, Administration staff, other hospitals and patients regarding enquiries/issues.
- To continue striving to improve the service, making suggestions to the Team Leader as necessary.
To actively participate in the sharing of skills and experience, aiding the spread of good practice throughout the team.
To be responsible for the cover of sickness and absence amongst team members, ensuring the service is maintained at the required level.
To attend in-service training or meetings as directed by the Team Leader to ensure that skills and knowledge are kept up-to-date and appropriate to the post.
To undertake any other duties in line with the grade as directed by the Team Leader.
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals
- high-quality care for all
- being a great place to work
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate
- we are proud
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https: //www.uhleicester.nhs.uk
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training & Qualifications
Essential
- GCSE or equivalent English Language & Math Accurate Keyboard Skills
Desirable
- RSA II or equivalent word processing NVQ (Customer Based) Level 2
Experience
Essential
- Approximately 2 years in a busy office environment, including telephone answering duties
Desirable
- NHS experience of booking hospital appointments. Working knowledge of hospital systems. Call Centre/Switchboard
Communication and relationship skills
Essential
- Excellent telephone manner & communication skills Initiative, diplomacy, negotiating
- Ability to prioritise and organise workload Team work
Analytical & Judgement skills
Essential
- Good level of literacy Numeracy evidenced in application
Desirable
- NHS booking guidelines and referral to treatment polic
Planning & Organisation skills
Essential
- To be able undertake tasks within deadlines and targets
Skills
Essential
- Able to work independently as well as part of a team
Other requirements specific to the role
Essential
- Confidentiality
- Flexibility
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 August 2026
Last checked
25 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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